Summary
Overview
Work History
Education
Skills
Stay At Home Mom of 4
Timeline
Generic

Caitlin Norcross

Jacks Creek,TN

Summary

Accomplished Operations Team Leader at JOANN Fabrics And Crafts, adept in legal compliance and operational excellence. Skilled in management and issue triaging, significantly improved operational workflows while maintaining safety and productivity on the sales floor. Demonstrated leadership in training staff and enforcing policy, ensuring seamless store operations.

Overview

8
8
years of professional experience

Work History

Operations Team Leader

JOANN Fabrics And Crafts
11.2013 - 11.2014
  • Responsible for legal and auditory compliance within store policy, as well as compliance with payroll, tax forms, and other legally sensitive information in compliance with state law.
  • Managed daily operations, including store opening, finances, bank runs, nightly closing, and team member management.
  • Contributed to interviewing process and made new hire recommendations.
  • Created weekly schedules and oversaw daily workflow.
  • Kept team activities in compliance with safety, regulatory and environmental guidelines.
  • Provided effective leadership during periods of change or transition within the organization.

Operations Team Leader

JOANN Fabrics And Crafts
08.2012 - 11.2013
  • Responsible for legal and auditory compliance within store policy, as well as compliance with payroll, tax forms, and other legally sensitive information in compliance with state law.
  • Managed daily operations, including store opening, finances, bank runs, nightly closing, and team member management.
  • Created weekly schedules, including calculating and managing available payroll, entering time off requests into the computer system, and adjusting team members availability accordingly.
  • Kept team activities in compliance with safety, regulatory and environmental guidelines.
  • Set displays and organized new merchandise according to scheduled planograms set by corporate

Receiving Team Leader

JOANN Fabrics And Crafts
06.2010 - 08.2011
  • Streamlined inbound shipment processing procedures with thorough planning, organization, and prioritization skills.
  • Promoted a positive work culture by recognizing employee achievements and fostering teamwork within the receiving department.
  • Demonstrated strong problem-solving abilities when dealing with unexpected delays or discrepancies in order deliveries, providing swift resolution and minimizing business impact.
  • Expedited unloading times by coordinating efficient scheduling of delivery trucks and optimizing dock usage.
  • Sorting and stocking of inventory within store, as well as organizing inventory overflow and restocking weekly.
  • Ensured accurate record-keeping by utilizing barcode scanning technology to track incoming shipments.

Team Member

JOANN Fabrics And Crafts
08.2008 - 06.2010
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements, as well as running of cash registers and the cutting counter.

Team Member

JOANN Fabrics And Crafts
06.2006 - 07.2007
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Aided in reorganization of inventory on sales floor, specifically the fabric and trims section
  • Efficient running of the cutting counter

Education

High School Diploma -

Taft High School
Lincoln City, OR
06.2005

Skills

  • Issue triaging
  • Management
  • Operations Management
  • Team Member Training
  • Safety practices
  • Operational Excellence
  • Scheduling Management
  • Staff Training
  • Health and Safety Management
  • Policy Enforcement
  • Legal Compliance

Stay At Home Mom of 4

After the birth of my third child in 2014, I decided that I would start the journey of being a stay at home mother. In the last near-decade, I learned new ways to manage time, organize, demonstrate patience, trouble shoot, and just to enjoy my time with my kids. Now that my youngest is old enough, I'm ready to reenter the workforce and learn new skills, as well as meet new people. 

Timeline

Operations Team Leader

JOANN Fabrics And Crafts
11.2013 - 11.2014

Operations Team Leader

JOANN Fabrics And Crafts
08.2012 - 11.2013

Receiving Team Leader

JOANN Fabrics And Crafts
06.2010 - 08.2011

Team Member

JOANN Fabrics And Crafts
08.2008 - 06.2010

Team Member

JOANN Fabrics And Crafts
06.2006 - 07.2007

High School Diploma -

Taft High School

Similar Profiles

CREATE PROFILE
Caitlin Norcross