Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Caitlin Odneal

Linkedin.com/in/caitlinodneal

Summary

Strategic and detail-oriented clinical operations leader with over 10 years of experience in dermatology, plastic surgery, medical photography, and clinical research. Proven track record of boosting revenue, refining workflows, and leading teams across multi-site practices. Skilled in training development, operational scaling, and enhancing patient and provider experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Regional Director of Clinical Operations

Metropolis Dermatology
Los Angeles
01.2023 - Current
  • Key stakeholder in scaling operations from 2 to 5 locations, expanding market footprint, and organizational structure statewide.
  • Grew cosmetic and research revenue through strategic program launches.
  • Directed clinical operations at five practices and led direct reports, including the Clinical Ops Coordinator, Cosmetic Trainer, Biologics Coordinator, and Research Manager.
  • Launched provider onboarding and training programs, improving retention and outcomes.
  • Built new leadership roles to support internal promotion, and reduce turnover for frontline staff.
  • Transitioned to a paperless system in under six months, reducing administrative overhead.
  • Developed a biologics workflow used as a model across peer clinics.
  • Streamlined clinic flow and documentation through standard work protocols.
  • Developed custom codes for cosmetic services to improve reporting visibility, and ensure clinicians receive appropriate commissions.
  • Engaged third-party vendors to reduce burnout, and operational delays.

Clinical Operations Coordinator

Metropolis Dermatology
Los Angeles, CA
01.2022 - 01.2023
  • Designed and launched a robust MA training program featuring hybrid modules, 30/60/90-day milestones, and structured performance evaluations.
  • Recruited 15 medical assistants in two months; achieved over 80% one-year retention.
  • Created standard workflows, protocols, managed inventory systems, and led retraining sessions.
  • Provided frontline MA support during staff shortages and complex procedures.

Cert. Medical Assistant & Medical Photographer

Rebecca Fitzgerald, MD
Los Angeles, CA
04.2021 - 06.2022
  • Assisted in cosmetic procedures, phlebotomy, and professional photography for medical journals.
  • Developed photography manuals and trained staff in clinical imaging standards.
  • Managed content planning for the website and social media platforms.

Cert. Medical Assistant & Marketing Coordinator

Mosaic Dermatology
Beverly Hills, CA
07.2019 - 04.2021
  • Managed clinical trials, data compliance, and patient coordination.
  • Executed marketing campaigns to boost product and service revenue.
  • Vitals, phlebotomy, direct patient care

Cert. Medical Assistant & Medical Photographer

Suzanne Bruce and Associates
Houston, TX
01.2016 - 07.2019

Medical Photographer

Dallas Plastic Surgery Institute
Dallas, TX
01.2014 - 01.2016

Education

Bachelor of Fine Arts -

University of North Texas
Denton, TX
01.2014

Pre Med Studies

University of California, Los Angeles
Los Angeles, CA

Tufts University / School of The Museum of Fine Arts
Boston, MA

Nationally Registered Medical Assistant

Pima Medical Institute
Houston, TX
06-2019

Skills

  • Multi-Site Clinical Operations
  • Team Development & Retention
  • Revenue Growth & Process Optimization
  • EHR Systems (EMA, Klara, Nextech, TouchMD)
  • Clinical Training & Onboarding
  • Regulatory Compliance (CLIA, CA/Federal)
  • Branding & Digital Marketing
  • Billing, Coding & Patient Experience

Certification

  • ModMed SuperUser 2024
  • Registered Medical Assistant
  • Basic Life Support (BLS), AHA, 2018–Present
  • CPR & Bloodborne Pathogens Trained
  • Clinical Research Coordinator Certification
  • FDA CFR Training
  • Transportation of Dangerous Goods Certification

References

References available upon request.

Timeline

Regional Director of Clinical Operations

Metropolis Dermatology
01.2023 - Current

Clinical Operations Coordinator

Metropolis Dermatology
01.2022 - 01.2023

Cert. Medical Assistant & Medical Photographer

Rebecca Fitzgerald, MD
04.2021 - 06.2022

Cert. Medical Assistant & Marketing Coordinator

Mosaic Dermatology
07.2019 - 04.2021

Cert. Medical Assistant & Medical Photographer

Suzanne Bruce and Associates
01.2016 - 07.2019

Medical Photographer

Dallas Plastic Surgery Institute
01.2014 - 01.2016

Bachelor of Fine Arts -

University of North Texas

Pre Med Studies

University of California, Los Angeles

Tufts University / School of The Museum of Fine Arts

Nationally Registered Medical Assistant

Pima Medical Institute

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Caitlin Odneal