Microsoft Excel
Caitlin Osborne
Randleman,NC
Summary
Driven Logistics Supervisor with a track record of enhancing operational efficiency. Excelled in logistics planning, warehouse management, and streamlining processes. In-depth knowledge of productivity and inventory control. Skilled in fostering team communication and demonstrating strong leadership and strategic planning abilities. Looking to tackle new responsibilities and build upon skills.
Overview
10
10
years of professional experience
1
1
Language
Work History
Logistics Supervisor
St. John's Packaging, USA, LLC
09.2022 - Current
- Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
- Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Evaluated employee performance regularly against established benchmarks for growth opportunities and areas requiring improvement.
- Negotiated contracts with suppliers to secure favorable terms that benefited both parties in the long run.
- Monitored logistics performance and identified improvement opportunities.
Logistics Coordinator
St. John's Packaging, USA, LLC
05.2017 - 08.2022
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Tracked orders and notified customers of status or potential delays.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
Customer Service Representative
Lewis Logistics
06.2014 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Communication And Conflict
Catapult Learning
High Point, NC05.2024
Microsoft Excel
Guilford Technical Community College
Jamestown, NC04.2024
Leadership Toolkit
Guilford Technical Community College
Jamestown, NC08.2023
High School Diploma -
Randleman High School
Randleman, NC06.2009
Skills
- Operational management
- Transportation Management
- Logistics Planning
- SOP compliance
- Warehouse Management
- Quality Control Analysis
- Resource Utilization
- Inventory Tracking
- Process Improvement
- Documentation
Certification
- Stepping up to Supervision Certificate Program - Completed 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offPersonal development programsSoftware
Microsoft Word
Timeline
Logistics Supervisor
St. John's Packaging, USA, LLC
09.2022 - Current
Logistics Coordinator
St. John's Packaging, USA, LLC
05.2017 - 08.2022
Customer Service Representative
Lewis Logistics
06.2014 - 04.2017
Communication And Conflict
Catapult Learning
Microsoft Excel
Guilford Technical Community College
Leadership Toolkit
Guilford Technical Community College
High School Diploma -
Randleman High School
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