Caitlin Paris
Portland,MI
Summary
Detail-oriented Healthcare Operations Specialist with nearly seven years of experience in fast-paced medical environments. Specializes in surgery scheduling, insurance prior authorizations, MIPS quality reporting, and EMR systems. Proven track record in optimizing workflows and ensuring regulatory compliance to enhance office efficiency.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Medical Office Administrator/Medical Receptionist
Oculoplastic Associates of West Michigan
Grand Rapids, Michigan
11.2023 - Current
- Managed insurance prior authorizations for surgeries and specialty medications, ensuring timely access to necessary treatments.
- Scheduled surgical procedures by collaborating with medical teams and patients and scheduling postoperative appointments.
- Facilitated the ordering of injectable medications to support patient treatment plans.
- Maintained HIPAA-compliant patient records.
- Collaborated with physicians, pharmacies, insurers, and clinical staff to effectively resolve complex administrative issues, enhancing patient care.
- Led workflow improvement initiatives and special projects, streamlining processes to increase overall office efficiency.
- Oversaw MIPS quality reporting and physician performance reporting.
- Administered the AAO IRIS Registry, including data validation and troubleshooting.
Medical Receptionist
Javery Pain Institute
Grand Rapids, MI
09.2019 - 11.2023
- Managed front desk operations in high-traffic specialty practice, ensuring smooth patient flow and efficient service.
- Handled patient portal communications and multi-line phone systems while maintaining exceptional customer service.
- Scheduled follow-up appointments and interventional procedures.
Education
Bachelor of Arts - Hospitality Management
Grand Valley State University
Allendale, MI 08.2005 - 08.2009
Skills
- Surgery Scheduling
- Insurance Prior Authorizations
- Patient Relations
- Healthcare Operations
- Patient Care Coordination
- Medical Record Management
- Quality Assurance Practices
- Workflow Improvement
- Epic / EMR Systems
- HIPAA Compliance
- Microsoft Office
- Problem Solving
Timeline
Medical Office Administrator/Medical Receptionist
Oculoplastic Associates of West Michigan
11.2023 - Current
Medical Receptionist
Javery Pain Institute
09.2019 - 11.2023
Bachelor of Arts - Hospitality Management
Grand Valley State University
08.2005 - 08.2009