Caitlin Patrick

• Directed daily clinical operations and led strategic growth initiatives, serving as key liaison between clinical staff and operations.
• Trained and managed all clinical team members on policies, procedures, and system implementations (Experity, Podium, OnePacs).
• Ensured strict compliance with federal/state regulations and patient privacy, including EMR-related protocols.
• Created and maintained a positive and motivated work environment to encourage employee satisfaction and retention.
• Performed monthly 1:1 employee engagement and performance using Lattice.

• Supervised and oriented new lab staff, providing comprehensive training on policies, procedures, and equipment operation.
• Trained and coached lab personnel to meet performance expectations, focusing on policies and procedure and quality control.
• Maintained laboratory proficiency and quality control programs, ensuring adherence to regulatory standards.
• Collaborated with management to update staff on new regulations and best practices, enhancing operational uniformity.
• Performed audits on completed labs and machine maintenance to ensure CLIA compliance and proper documentation.

• Triaged patients in office to asses severity of conditions.
• Gathered, charted, and analyzed patient history data in EMR and discussed key points with clinicians.
• Collected patient samples for both in-house and out patient provider orders.
• Managed patient communication, including returning calls, track labs, and documenting encounters in the EMR.
• Assists provider with in house procedures such as placing sutures, I&D's, suture/staple removals, and sensitive exams.

• Provided continuous observation and thoroughly documented patient mood, behavior, and mental status in EPIC EMR.
• Collaborated with nursing staff to develop and implement comprehensive patient care plans.
• Maintained clean and safe environment to promote patient safety and comfort.
• Administers or assists patients with Activities of Daily Living (ADLs), performs vital signs, intake & output, fall and pressure ulcer prevention measures, urinary catheter care, or point of care testing as requested.
• Verbally de-escalate, re-direct, and therapeutically hold patients in accordance to Crisis Prevention

Institute (CPI) trainings.