Nicole Cooper
Grants Pass,OR
Summary
Dynamic Office Coordinator at Bench Mark Physical Therapy with a proven track record in optimizing clinic efficiency through strategic scheduling and innovative document management. Skilled in client relations and administrative support, I enhanced patient care delivery and streamlined operations, ensuring compliance and improving data retrieval. Compassionate communicator dedicated to fostering a supportive environment.
Overview
10
10
years of professional experience
Work History
Office Coordinator
BenchMark Physical Therapy
02.2021 - 06.2025
- Coordinated patient scheduling and managed appointment calendars to optimize clinic efficiency.
- Streamlined office operations by implementing new filing systems and electronic documentation processes.
- Assisted in onboarding new staff, ensuring smooth integration into office workflows and culture.
- Monitored inventory levels of medical supplies, facilitating timely reordering to prevent shortages.
- Organized patient records management, ensuring compliance with HIPAA regulations and improving data retrieval times.
- Implemented feedback mechanisms for patient services, leading to enhanced care delivery strategies.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Veterinary Technician
Allen Creek Veterinary Hospital
06.2015 - 09.2020
- Administered vaccinations and medications following veterinary protocols to ensure animal health and safety.
- Assisted in surgical procedures by preparing instruments and maintaining a sterile environment.
- Monitored patient vital signs during anesthesia to ensure stability throughout procedures.
- Educated pet owners on post-operative care and general animal wellness practices to enhance client compliance.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccines according to veterinary protocols.
- Performed routine laboratory tests, ensuring timely and accurate results.
- Assisted in surgical procedures, preparing instruments and maintaining sterile environments.
Education
High School Diploma -
Hidden Valley High School
Grants Pass, OR06-2004
Skills
- Schedule coordination
- Office administration
- Office management
- Customer service
- Scheduling
- Client relations
- Administrative support
- File organization
- Records management
- Technical support
- Strategic planning
- Document management
Timeline
Office Coordinator
BenchMark Physical Therapy
02.2021 - 06.2025
Veterinary Technician
Allen Creek Veterinary Hospital
06.2015 - 09.2020
High School Diploma -
Hidden Valley High School
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