ROSETTA ARMSTEAD

Focused, resourceful and reliable front office and administrative support professional with comprehensive experiential skills related to: Reception and traffic flow, healthcare administration, customer service, record-keeping, business communications and bilingual translating/interpreting in Spanish and English. Knowledge encompasses office procedures and technology, health care administrative assistance, basic accounts receivable processing, records/charts management, scheduling and communications coordination. Strong analytical and investigative perspective in problem identification, resolution, and troubleshooting to prevent reoccurrence; exercise practical judgment and decision-making. Experienced in full customer support including timely response to their needs, concerns and expectations. Efficient time management and multitasking, adjusting timelines to meet changing priorities. Concise, discrete communicator with persuasive interpersonal and relationship building skills. Relate effectively with people from diverse cultural, educational and socio-economic backgrounds. Effectively work independently or as a contributing team member; cultivating strong collegial and client relationships. Expertise in Phlebotomy and EKG recording. Reviewing documentation for accuracy and completeness, verifying credentials against established standards, and ensuring adherence to regulatory and organizational requirements,Proficient in Windows/Macintosh; MS Office (Word, Excel, Access, PowerPoint & Outlook); MediSoft, Nextgen EMR and billing software, PerfectCare, Chart-maker, Office Hours, and EPIC.