Caitlin Patterson
Muncie,IN
Summary
Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Overview
6
6
years of professional experience
Work History
Certified Medical Assistant/ Team Lead
IU Health University Hospital
Indianapolis, IN
01.2020 - Current
- Contribute to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, and answering any questions they have about their visit or overall healthcare needs.
- Provide compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assist physicians with examinations, procedures, and patient communication to enhance efficiency.
- Coordinate patient appointments and follow-ups using electronic health record systems for streamlined operations.
- Educate patients on treatment plans and medication management to promote adherence and understanding.
- Develop and implement workflow improvements, resulting in reduced patient wait times and enhanced service delivery.
- Sanitize, restock, and organize exam rooms and medical equipment while checking expiration dates.
- Assist with routine checks and diagnostic testing by collecting and processing specimens.
- Administer patient care, including vital sign monitoring and medical history documentation.
- Develop training programs to improve team skills and performance standards.
- Facilitated regular team meetings to ensure alignment on goals and deliverables.
- Mentor junior staff, fostering professional growth and enhancing team capabilities.
Education
Certified Medical Assistant -
Ross Medical College
Muncie, IN04-2017
Certified Nursing Assistant -
Ivy Tech Community College of Indiana
Muncie04-2011
Skills
- Medical terminology
- Conflict resolution
- Time management
- Attention to detail
- Multitasking and organization
- Telephone etiquette
- Workflow organization
- Healthcare procedures
- HIPAA protocols
Timeline
Certified Medical Assistant/ Team Lead
IU Health University Hospital
01.2020 - Current
Certified Medical Assistant -
Ross Medical College
Certified Nursing Assistant -
Ivy Tech Community College of Indiana