Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
CustomerServiceRepresentative

Caitlin Perkins

Jacksboro,TN

Summary

I'm a dedicated student who prioritizes my school schedule. I have skills in active listening, problem resolution, leadership, and relationship building. I'm eager to learn and continue to foster a positive environment. I adore research and helping others reach their goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Broadway Carpets
Knoxville, TN
01.2020 - Current
  • Processed transactions.
  • Collaborated with the sales team to ensure customer satisfaction.
  • Analyzed customer feedback.
  • Managed high-stress situations effectively.
  • Enhanced customer satisfaction by addressing concerns.
  • Exceeded in multitasking and prioritizing needs.

College Student

University of Tennessee, Knoxville
Knoxville, TN
08.2023 - 05.2025
  • Collaborated with peers for research projects
  • Led class discussions
  • Implemented feedback to improve future Psychology Programs.
  • Participated in The National Honor Society.
  • Exceeded academic standards and expectations.
  • Graduated with Magna Cum Laude.
  • Attended scheduled instructional classes.
  • Engaged in Soccer with friends on campus outside of class.
  • Demonstrated an understanding of textbook material via oral presentations.
  • Kept detailed records regarding returned assignments, quizzes, and tests.
  • Maintained consistent communication with students.
  • Participated in class discussions and contributed to research.
  • Designed class discussions to aid in further learning of the material.
  • Collaborated on group projects.
  • Searched at the library and used scholarly databases for assignments.
  • Followed school and classroom policies.
  • Ensured to turn in work on time.

Volunteer

Nursing Home
Campbell County, TN
03.2018 - 05.2024
  • Provided companionship to patients.
  • Organized activities for patients and often completed tasks with them.
  • Encouraged patients to engage in social interactions and activities offered by the facility.
  • Maintained a clean and neat environment.

Volunteer

Assisted Living Home
Campbell County, TN
03.2022 - 04.2023
  • Encouraged emotional support by bringing my dog to visit.
  • Drove a patient home to visit with family.
  • Engaged in activities.
  • Aided with feedings.
  • Communicated effectively with families regarding resident needs and progress updates.
  • Communicated with staff regarding patient needs.

Education

Bachelor of Science - Sociology

University of Tennessee
Knoxville, TN
05-2025

Associate of Science - Sociology

Roane State Community College
Campbell County, TN
05-2023

High School Diploma -

Campbell County Comprehensive High School
Jacksboro, TN
05-2021

Skills

  • Active listening
  • Critical thinking
  • Problem resolution
  • Relationship building
  • Conflict resolution
  • Scheduling
  • Team development
  • Documentation
  • Prioritization
  • De-escalation techniques
  • Ethical awareness
  • Time management
  • Study skills
  • Project leadership
  • Critical reading
  • Deadline management
  • Visual communication
  • Academic writing

Accomplishments

  • Engaged in teamwork with peers on research projects.
  • Led class discussions at UTK.
  • Graduated with Magna Cum Laude at UTK.
  • Involved in The National Honor Society.

Interests

  • Volunteering
  • Horseback Riding
  • Hiking
  • Playing Sports
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Gym Workouts
  • Mindfulness Practices
  • Swimming
  • Yoga
  • Documenting and sharing travel experiences
  • Historical Exploration

Timeline

College Student

University of Tennessee, Knoxville
08.2023 - 05.2025

Volunteer

Assisted Living Home
03.2022 - 04.2023

Customer Service Representative

Broadway Carpets
01.2020 - Current

Volunteer

Nursing Home
03.2018 - 05.2024

Bachelor of Science - Sociology

University of Tennessee

Associate of Science - Sociology

Roane State Community College

High School Diploma -

Campbell County Comprehensive High School
Caitlin Perkins