Summary
Overview
Work History
Education
Skills
Websites
Certification
Availability
Goals
Course Work
References
Hobbies and Interests
Timeline
Generic
Caitlin Rentas

Caitlin Rentas

Crittenden,KY

Summary

I am a college graduate that obtained an AAS in Computer Programming with an extensive background in customer service and administrative assistance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level software developer position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Fraud and Dispute Analyst

Genpact
06.2023 - Current
  • Follow procedures to detect and prevent fraudulent activity on cardholder's accounts
  • Provide excellent customer service to clients
  • Using multiple software platforms to perform tasks
  • Completing after call work to submit claims.

Remote Customer Service Agent

Bed, Bath, & Beyond
12.2018 - 01.2023
  • Provide remote customer service support for customers dealing with order complications, return/refund issues, and other various problems involving customer purchases
  • Provided customers with account support as well as membership management assistance.

Server/Bartender

BJ's Brewhouse
09.2016 - 12.2018
  • Provided hospitality services as well as cashiering and bartending duties for evening/night shift bar & grill
  • Closing out store, making post-shift bank deposits, and calculating post-shift profits as well as filing 'end of shift reports' were some of my other duties.

Admin. Assistant I

FedEx Ground
10.2013 - 05.2016
  • Responsible for checking in and out trucks, managing the flow of trucks into and out of the building, auditing the yard, updating time critical documents, running reports, and communicating with various teams.

Education

Associate's - Computer Programming

Gateway Community & Technical

General Education

Walton-Verona High School
05.2010

Skills

  • Technical Support (Proficient)
  • Technical Support: Customer Situations (Proficient)
  • Working with MS Word Docs (Proficient)
  • Typing (Proficient)
  • Analyzing Data (Proficient)
  • Data Entry: Attention to detail (Proficient)
  • Basic Computer Skills (Proficient)
  • Sales Skills (Proficient)
  • Outside Sales (Proficient)
  • Attention to detail (Proficient)
  • Warehouse Safety (Proficient)
  • Work Style: Reliability (Proficient)

Websites

Certification

  • TestOut Network Pro Certified, 09/2022, present
  • TestOut PC Pro Certified, 09/2022, present
  • TestOut Security Pro Certified, 05/2023, present
  • Certified Computer Technician
  • Informatics Programmer

Availability

Mon - Fri (after 3 PM), Mon - Fri (After 3 PM), Available upon request

Goals

My eventual goal is to become a software developer once I have obtained my AAS. I would like to continue furthering my education with a degree in Computer Science.

Course Work

  • Intro to Computer
  • Computational Thinking
  • Computer Hardware and Software
  • Intro to Networking
  • Java l
  • Java ll
  • Python l
  • Web Page Development
  • Database Design and Fundamentals
  • UNIX/Linux Administration
  • Security Fundamentals
  • Android Programming
  • SQL l
  • Data Driven Web Pages

References

  • Derek Angel, (859) 982-2335, derekdangel@gmail.com
  • Eric Sevy, (906)235-9838, erictsevy@gmail.com

Hobbies and Interests

  • Spending time with my children
  • Studying new things online
  • Hiking/Outdoors
  • Coding/Programming
  • Reading

Timeline

Fraud and Dispute Analyst

Genpact
06.2023 - Current

Remote Customer Service Agent

Bed, Bath, & Beyond
12.2018 - 01.2023

Server/Bartender

BJ's Brewhouse
09.2016 - 12.2018

Admin. Assistant I

FedEx Ground
10.2013 - 05.2016

Associate's - Computer Programming

Gateway Community & Technical

General Education

Walton-Verona High School

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Caitlin Rentas