Caitlin Roach
Seminole,FL
Summary
Reliable and outgoing bartender with over 15 years of experience in hospitality. Skilled in drink preparation, customer engagement, money handling, and consistently resolving issues to enhance satisfaction and loyalty. Committed to encouraging a positive work environment through effective teamwork and communication.
Overview
16
16
years of professional experience
Work History
Bartender
Angry Pepper Taphouse
Seminole, FL
10.2010 - Current
- Crafted signature cocktails and served a diverse range of beverages to enhance customer experience.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Provided exceptional customer service by engaging patrons and addressing inquiries promptly.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Assisted in training new staff on drink preparation techniques and bar operations.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty to establishment.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
High School Diploma -
Keswick Christian School
St. PetersburgNo Degree - Business Law
St. Petersburg College
Clearwater, FLSkills
- Drink preparation techniques
- Hospitality service expertise
- Dependable team member
- Customer service
- Sales expertise
- Strong multitasking
- Transaction management
- Cocktail menu knowledge
- Outgoing personality
- Bartending attire
- Memory retention
- Professional appearance
Timeline
Bartender
Angry Pepper Taphouse
10.2010 - Current
High School Diploma -
Keswick Christian School
No Degree - Business Law
St. Petersburg College