Summary
Overview
Work History
Education
Skills
Certification
Roenna Fahrney
Timeline
Generic

Caitlin Scelsi

Kingsville ,MD

Summary

Dynamic Circulation Supervisor at Harford County Public Library, adept at fostering teamwork and enhancing customer service. Practices strong communication and problem-solving skills to address patron inquiries effectively, ensuring a positive library experience. Proficient in scheduling and technology, contributing to a well-organized and responsive circulation team.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Circulation Supervisor

Harford County Public Library
10.2017 - Current
  • Develops effective communication channels within the circulation team, promoting a cohesive and cooperative work environment.
  • Addresses patron inquiries promptly, providing exceptional customer service and resolving issues as they arise.
  • Regularly assume leadership responsibilities for both the circulation department and the entire branch, overseeing operations and making sure things run smoothly.
  • Serve as one of the initial training contacts for all new circulation employees before they report to their assigned branches, providing onboarding and Polaris ILS system training to ensure they are prepared for their roles.
  • Supervise six direct reports and administer the Performance Recognition System to ensure consistent employee evaluation, recognition, and development.

Library Assistant II

Harford County Public Library
11.2013 - 10.2017
  • Answered questions from patrons and helped to find desired materials.
  • Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
  • Handled check-in and check-out process of library books and materials.
  • Promoted library special events and programs.

Library Page

Harford County Public Library
11.2011 - 11.2013
  • Maintained an orderly and welcoming environment through regular shelf-reading and straightening of materials.
  • Created visually appealing displays that promoted new arrivals or highlighted specific topics within the collection, drawing attention from visitors of all ages.

Education

Bachelor of Science - Computer Networks And Security

UMUC
Adelphi, MD
08-2015

Skills

  • Staff management
  • Technological know-how
  • Scheduling proficiency
  • Customer service
  • Problem-solving
  • Adaptable and flexible
  • Excellent communication
  • Supervisory skills
  • Interpersonal skills
  • Conflict resolution
  • Team collaboration
  • Employee training and orientation

Certification

Passport Acceptance Agent

Roenna Fahrney

Passport Team

Timeline

Circulation Supervisor

Harford County Public Library
10.2017 - Current

Library Assistant II

Harford County Public Library
11.2013 - 10.2017

Library Page

Harford County Public Library
11.2011 - 11.2013

Bachelor of Science - Computer Networks And Security

UMUC

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