Melissa Newton
Williamstown
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
Work History
Circulation Supervisor
Free Public Library of Monroe Township
07.2022 - Current
- Utilized data analytics tools to assess circulation trends, informing future purchasing decisions based on patron demand.
- Addressed patron inquiries promptly, providing exceptional customer service and resolving issues as they arose.
- Provided excellent reader''s advisory services by staying well-informed on current literature trends and various genres.
- Streamlined the check-out and return process for patrons, resulting in shorter wait times and increased satisfaction.
- Provided guidance to patrons on using electronic resources such as e-books, databases, and online catalogues effectively.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Managed a team of library staff members, ensuring proper training and adherence to library policies.
Childcare Provider
Archway Programs
04.2025 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
Library Assistant
Free Public Library of Monroe Township
07.2013 - 07.2022
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Located library materials, resources and technologies to fulfill patron requests.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
Education
Master of Arts - Public Administration
Valdosta State University
Valdosta, GA05-2024
Skills
- Group leadership
- Interpersonal relationships
- Punctual and reliable
- Policy enforcement
- Technology proficiency
- Staff management
- Teamwork and collaboration
- Customer service
- Attention to detail
- Multitasking Abilities
- Critical thinking
- Verbal and written communication
Timeline
Childcare Provider
Archway Programs
04.2025 - Current
Circulation Supervisor
Free Public Library of Monroe Township
07.2022 - Current
Library Assistant
Free Public Library of Monroe Township
07.2013 - 07.2022
Master of Arts - Public Administration
Valdosta State University
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