Caitlin Vogtman
Circulation Supervisor
Kingsville,MD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Circulation Supervisor
Harford County Public Library
Bel Air , MD
10.2017 - Current
- Provided assistance and support to staff in regard to facility maintenance, security and services.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Library Circulation Assistant
Harford County Public Library
Bel Air, MD
07.2011 - 10.2017
- Maintained inventory records and verified what items were available and items being used for active projects.
- Successfully completed check-in and check-out procedure for visitors taking or returning library books and audio materials daily.
- Delivered excellent guest services by answering inquiries from visitors.
- Called patrons about missing books and late returns.
Education
Bachelor of Science - Computer Networks And Security
University of Maryland Global Campus
Adelphi, MD 05.2011 - 05.2015
Skills
Computer assistance
Decision-Making
Critical Thinking
Organization and Time Management
Staff Management
Project Management
Schedule optimization
Troubleshooting
Technical Support
Accomplishments
- Supervised team of seven staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Assisted a team in posting relevant information and programs on our companies Facebook and Instagram pages.
Timeline
Circulation Supervisor
Harford County Public Library
10.2017 - Current
Library Circulation Assistant
Harford County Public Library
07.2011 - 10.2017
Bachelor of Science - Computer Networks And Security
University of Maryland Global Campus
05.2011 - 05.2015