Caitlin Sheehan
Indian Head Park,USA
Summary
Motivated Community Health major with a Social Work minor, offering strong leadership, teamwork, and communication skills. Proven experience supporting patient care at Dayton Children’s Hospital and Northwestern Medicine. Demonstrated excellence in customer service and patient interaction, with a focus on improving healthcare access and streamlining scheduling processes. Committed to delivering high-quality support and enhancing patient satisfaction through effective communication and collaboration.
Overview
2
2
years of professional experience
Work History
Patient Access Intern
Northwestern Medicine
05.2024 - 01.2025
- Communicates with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
- Correctly identifies and collects patient demographic and insurance information in accordance with organization standards.
- Schedule patient appointments via Epic Medical Software.
- Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
FFF Program Student
University of Dayton
09.2023 - 12.2023
- Participated in a University-sponsored community physical education program.
- Individually implemented physical education lesson plans to a group of 5 children.
- Fostered a positive and constructive learning environment for participating children.
Family and Patient Advocate Intern
Dayton Children's Hospital
09.2023 - 12.2023
- Communicate with 8-10 families and patients per day about non-medical reasons that are affecting their health.
- Assist patient families with basic social needs (food insecurity, housing concerns, utilities, employment training, access to healthcare, and public benefits).
- Conducted follow up interactions with families to analyze and document progress.
- Showing empathy and being non judgemental when connecting families to community resources.
Student Nutrition Intervention
University of Dayton
01.2023 - 05.2023
- Worked with a team to create and conduct a nutrition intervention plan for a population of 36 seniors at the Wesley Dayton Center.
- Presented at Stander Symposium with an analysis and results on intervention.
- Met academic expectations by displaying values of teamwork and unity in collaborative learning environment.
Education
School of Education and Health Sciences - Community Health And Minor in Social Work
University of Dayton
Dayton, OH05-2025
Skills
- Microsoft Office Suite
- Outstanding Communication Skills
- Process Flow Documentation
- Organization
- Patient Scheduling
- Problem Solving
- Leadership
- Epic Medical Software
- Customer Service
- Patient Advocacy
Timeline
Patient Access Intern
Northwestern Medicine
05.2024 - 01.2025
FFF Program Student
University of Dayton
09.2023 - 12.2023
Family and Patient Advocate Intern
Dayton Children's Hospital
09.2023 - 12.2023
Student Nutrition Intervention
University of Dayton
01.2023 - 05.2023
School of Education and Health Sciences - Community Health And Minor in Social Work
University of Dayton
Similar Profiles
Jose Sanchez-GarciaJose Sanchez-Garcia
Certified Medical Assistant at Northwestern MedicineCertified Medical Assistant at Northwestern Medicine
Tiffani Thompson BSN, RNTiffani Thompson BSN, RN
Staff Nurse at Northwestern MedicineStaff Nurse at Northwestern Medicine
Hannah BrickerHannah Bricker
Clinical Nurse at Northwestern MedicineClinical Nurse at Northwestern Medicine
Matea AleksandrovskaMatea Aleksandrovska
Marketing Intern at Compass Logistics, LLCMarketing Intern at Compass Logistics, LLC
Preetha BalajiPreetha Balaji
Teacher Assistant at Cadence Academy PreschoolTeacher Assistant at Cadence Academy Preschool