Caitlin Martin
Tulsa
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
8
8
years of professional experience
Work History
Shift Manager
Braums Ice Cream And Dairy
Tulsa
02.2025 - 03.2025
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Customer Service Representative
Family Dollar
Tulsa
12.2024 - 02.2025
- Ensured cleanliness and full inventory in store
- Executed seamless and speedy customer checkout with cash register
- Organized inventory on shelves
Preschool Teacher
Union west childcare and learning
Tulsa
09.2022 - 09.2023
- Ensure safe and secure learning environment
- Developed engaging educational content ensuring learner participation
- Designed and structured comprehensive curriculum frameworks
Customer Service Representative
Liveops
Tulsa
04.2017 - 09.2021
- Provided comprehensive support to customers via chat, email, and phone
- Clarified delivery date queries
- Processed refund requests efficiently to ensure customer satisfaction
Education
Associate of Arts - Business Administration And Management
Ashworth College
Norcross, GA05-2025
High School Diploma -
Pennfoster Highschool
Chandler, AZ08.2017
Some College - Veterinary Science
Oklahoma State University
Stillwater, OKSkills
- Cash Handling Proficiency
- Coordination
- Customer Engagement
- Quick Adaptation Skills
- Supportive Team Member
- Calm demeanor
Timeline
Shift Manager
Braums Ice Cream And Dairy
02.2025 - 03.2025
Customer Service Representative
Family Dollar
12.2024 - 02.2025
Preschool Teacher
Union west childcare and learning
09.2022 - 09.2023
Customer Service Representative
Liveops
04.2017 - 09.2021
Associate of Arts - Business Administration And Management
Ashworth College
High School Diploma -
Pennfoster Highschool
Some College - Veterinary Science
Oklahoma State University