Caitlin Sinisi
Lancaster,OH
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Future Psych Solutions
06.2022 - Current
- Coordinated scheduling and appointment management for clinical staff and patients.
- Streamlined office operations through effective document management practices.
- Supported preparation of psychological assessments and reports for client sessions.
- Maintained accurate patient records in compliance with HIPAA regulations while keeping sensitive information confidential.
- Assisted in onboarding new staff, providing training on administrative procedures.
- Managed communication between clients and providers, ensuring timely follow-ups.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated prior authorization requests ensuring compliance with insurance guidelines and policies.
- Collaborated with healthcare providers to gather necessary documentation for authorization processes.
- Educated patients on insurance requirements and prior authorization procedures to improve understanding and satisfaction when necessary.
- Monitored ongoing authorizations, addressing discrepancies to maintain accuracy and prevent delays in care.
- Improved patient satisfaction by efficiently managing prior authorization requests and ensuring timely approvals.
- Reduced errors in documentation by meticulously reviewing medical records and verifying patient information.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Maintained spreadsheets detailing medical procedures and insurance denials and approvals.
- Demonstrated exceptional problem-solving skills, addressing challenges related to patient care coordination and insurance requirements with a solutions-oriented mindset.
- Exhibited strong attention to detail when evaluating eligibility criteria for medication coverage, minimizing instances of inappropriate denials or delays in treatment access.
- Provided empathetic support for patients navigating complex medical systems, offering guidance and assistance throughout the prior authorization process.
- Adapted quickly to shifting priorities within the department, demonstrating flexibility and resiliency under pressure while remaining focused on achieving desired results.
Mental Health Technician
Lighthouse Behavioral Health Hospital
08.2021 - 05.2022
- Monitored patient behavior and emotional responses to ensure safety and well-being.
- Assisted in developing and implementing individualized treatment plans for patients.
- Documented patient progress and communicated findings with clinical staff to support care decisions.
- Conducted activities to promote engagement and social interaction among patients.
- Trained new team members on hospital protocols, enhancing operational efficiency and teamwork.
- Led crisis intervention efforts, employing de-escalation techniques to manage challenging situations effectively.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
Assistant General Manager
Achieve Medical Weight Loss
03.2021 - 08.2021
- Streamlined operational processes to enhance patient engagement and satisfaction.
- Collaborated with management to develop and implement strategic marketing initiatives.
- Analyzed performance metrics to identify areas for operational improvement and efficiency gains.
- Trained and mentored staff on best practices in customer service and patient care protocols.
- Oversaw inventory management, ensuring optimal stock levels for medical supplies and products.
- Enhanced client retention rates through targeted follow-up strategies and personalized support plans.
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Education
Master of Science - Clinical Mental Health Counseling
Capella University
Minneapolis, MN06-2028
B.S.S. - Specialized Studies
Ohio University
Lancaster, OH01.2016
Assoc. Of Applied Science - Deaf Studies and Interpreting
Ohio University
Lancaster, OH01.2014
Skills
- Proficiency in interpreting English and American Sign Language
- Proficient use of technology
- Research
- Editing
- Cultural Mediation
- Stress Management
- Critical Thinking
- Collaboration
- Motivated
- Flexible
- Customer service
- Data entry
- Verbal communication
Timeline
Administrative Assistant
Future Psych Solutions
06.2022 - Current
Mental Health Technician
Lighthouse Behavioral Health Hospital
08.2021 - 05.2022
Assistant General Manager
Achieve Medical Weight Loss
03.2021 - 08.2021
Master of Science - Clinical Mental Health Counseling
Capella University
B.S.S. - Specialized Studies
Ohio University
Assoc. Of Applied Science - Deaf Studies and Interpreting
Ohio University