Caitlin Smith
Beverly,MA
Summary
Dependable culinary and retail professional with extensive experience in shift management and store operations and leading teams to achieve excellent customer service and sales goals. Known for strong commitment to collaboration and adaptability to changing environments. Proven skills in inventory management and customer service excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Supervisor
Metz Culinary Management
03.2024 - Current
- Assist with ordering and purchasing
- Maintain weekly and month end inventory, as well as food cost goals
- Develop and oversee the production of cafe daily menu
- Complete weekly productions prop and pull sheets
- Training and scheduling of cafe staff
- Maintain quality service and quality food
- Adhere to cash handling procedures for register and safe
Shift Supervisor, Assistant Manager
Dunkin Donuts
02.2023 - 03.2024
- Drove sales and profitability, utilizing POS
- Provided excellent customer service
- Created a positive working environment by fostering teamwork among Team Members through effective training, communication and relationship building
- Acted as a role model for other Team Members by adhering to all state and Federal labor and health laws and upholding the policies and standards of performance and conduct that is set by the Company and the Dunkin brand
- Recorded and consolidate cash at end of shift
- Accompanied manager on bank deposit runs
- Assisted manager in creating weekly schedule
Shift Supervisor
CVS
08.2021 - 01.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Private Nanny
Self-employeed, Multiple Families
09.2014 - 07.2021
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
Assistant Kindergarten Teacher, Floater Teacher
The Goddard School For Early Childhood Development
01.2013 - 04.2014
- Promoted social development and emotional well-being among students by incorporating cooperative learning activities into daily routines.
- Participated in ongoing professional development opportunities to stay current on best practices in early childhood education methodologies.
- Implemented creative art projects that encouraged self-expression while developing fine motor skills essential for kindergarten readiness.
- Coordinated special events like field trips and holiday celebrations to create memorable experiences for students while strengthening bonds between classmates.
Education
Bachelor of Arts - Child And Adolescent Psychology
Eastern Nazarene College
Quincy, MA05.2012
Skills
- Task Delegation
- Store/Restarant Organization
- Inventory Control
- Staff Training and Development
- Scheduling and timekeeping
- Customer Service Management
- Cash handling oversight
Certification
- CPR/AED certified (2024)
Timeline
Retail Supervisor
Metz Culinary Management
03.2024 - Current
Shift Supervisor, Assistant Manager
Dunkin Donuts
02.2023 - 03.2024
Shift Supervisor
CVS
08.2021 - 01.2023
Private Nanny
Self-employeed, Multiple Families
09.2014 - 07.2021
Assistant Kindergarten Teacher, Floater Teacher
The Goddard School For Early Childhood Development
01.2013 - 04.2014
- CPR/AED certified (2024)
Bachelor of Arts - Child And Adolescent Psychology
Eastern Nazarene College
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