Caitlin Stagg
Amelia,VA
Summary
Seasoned leader with a proven track record at Ecoff Athletic Association, adept in strategic planning and operational efficiency. Demonstrates exceptional organizational leadership and customer focus, driving initiatives that enhance community outreach and relationship building. Skilled in financial administration and fostering diversity and inclusion, significantly advancing organizational missions.
Overview
16
16
years of professional experience
Work History
Board Member
Ecoff Athletic Association
2024.01 - Current
- Fostered collaboration among board members, promoting open communication and shared decisionmaking.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Assisted with development of organizational budgets and resource allocation plans.
- Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.
- Implemented social media campaigns to boost audience engagement and drive brand awareness.
- Advertised product and service offerings via social media.
- Improved customer engagement through social media management and content creation.
- Reached out to applicants via calls, texts, emails and social media.
Small Business Owner
Precision Power Solutions LLC
2022.12 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Interacted well with customers to build connections and nurture relationships.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Expedited invoice processing, verifying accuracy before submission to accounting for timely payment processing.
Homeschool Educator
Myself
2020.03 - Current
- Established routines and procedures that promoted a structured yet flexible learning environment conducive to academic success.
- Adapted teaching methods and lesson plans to changing student needs.
- Implemented hands-on learning activities for improved retention and engagement in subject matter.
- Organized field trips and enrichment activities, enhancing real-world understanding of academic concepts.
- Managed record-keeping and documentation requirements, maintaining accurate records of student performance and progress reports.
- Provided one-on-one tutoring support in areas where students struggled, leading to significant improvements in performance.
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
- Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
- Graded homework, quizzes, classwork and exams to report on progress of student achievements.
- Helped students explore concepts with engaging, learning-focused activities.
- Shifted between formal and informal methods of teaching to keep students engaged.
Assistant Store Manager
Walgreens
2008.06 - 2018.06
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
Education
Advanced Diploma -
Manchester High School
Midlothian, VA06.2010
Skills
- Organizational Leadership
- Strategic Planning
- Nonprofit experience
- Leadership experience
- Strategic Thinking
- Diversity and Inclusion
- Operational Efficiency
- Financial Administration
- Customer Focus
- Operations Management
- Relationship and Team Building
- Community Outreach
- People and Culture
- Client Relationship Building
- Approachable leader
- New Business Development
Timeline
Board Member
Ecoff Athletic Association
2024.01 - Current
Small Business Owner
Precision Power Solutions LLC
2022.12 - Current
Homeschool Educator
Myself
2020.03 - Current
Assistant Store Manager
Walgreens
2008.06 - 2018.06
Advanced Diploma -
Manchester High School