Caitlin Stephens
Lead Barista
Avon,IN
Summary
Experienced Lead Barista with solid background in high-volume coffee shop environments. Strengths include staff training, inventory management, and customer service. Proven ability to maintain efficiency while managing multiple tasks seamlessly.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Master Barista
Target Starbucks
Avon, IN
06.2022 - Current
- Supervised and trained baristas to ensure adherence to company policies and procedures.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Collaborated with management team to develop new strategies for increasing sales and profits.
- Ordered supplies, equipment and ingredients as needed.
- Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Performed regular maintenance on coffee machines, grinder, espresso makers and other related equipment.
- Provided coaching and feedback to staff members regarding performance expectations.
- Provided guidance to employees on proper safety protocols when handling food items or operating machinery.
- Analyzed customer feedback data collected from surveys or comment cards to identify areas needing improvement.
- Managed inventory levels by ordering products based on projected needs while maintaining cost-effective practices.
- Created engaging displays for promotional materials such as menus or flyers.
- Tracked shipments of incoming goods from suppliers; monitored product quality upon arrival at store location.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Shift Supervisor
Starbucks
Avon, Indiana
03.2021 - 06.2022
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Resolved customer complaints in a timely manner.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Sales Associate
Gap Inc
Indianapolis, Indiana
09.2019 - 03.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
Education
High School Diploma -
Avon High School
05-2020
Bachelor of Science - Biomedical Engineering
Arizona State University
05.2022 - 06.2023
Skills
- Health codes compliance
- Guest service
- Inventory management
- Conflict handling
Supply ordering
Food service
Team management
Safe food handling
Barista training
Team leadership
Timeline
Master Barista
Target Starbucks
06.2022 - Current
Bachelor of Science - Biomedical Engineering
Arizona State University
05.2022 - 06.2023
Shift Supervisor
Starbucks
03.2021 - 06.2022
Sales Associate
Gap Inc
09.2019 - 03.2020
High School Diploma -
Avon High School
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