Esmeralda Zavala
Van Alstyne,TX
Summary
Compassionate and ambitious nursing student dedicated to providing patient-centered care. Proficient in interdisciplinary collaboration, effective communication, and adaptability. Proven track record of accurately documenting sensitive patient data. Enthusiastic about contributing to a healthier future for our community by joining a facility that aligns with my personal mission and values.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Master Barista
Target
08.2023 - Current
- Create a positive work environment by training and mentoring new team members on service standards and operational procedures.
- Adjust to changing circumstances quickly to meet customer demands.
- Streamline workflow for barista team members by implementing effective task delegation.
- Maintain accurate inventory counts to meet customer demands and sustain operations.
ED Claims Representative II
Nelnet, Inc.
09.2019 - 08.2023
- Ensured adherence to legal requirements and procedures while processing sensitive documents (e.g., death certificates, chapter 7 bankruptcy notices, teacher loan forgiveness applications).
- Prioritized and completed multiple tasks throughout numerous sub-departments under tight deadlines.
- Listened attentively to guest concerns, offering emotional support and reassurance while working through sensitive matters.
Barista
Starbucks Coffee Co.
08.2017 - 08.2019
- Ability to manage and de-escalate conflicts with dissatisfied guests.
- Embodied company values through every interaction with the goal of creating a welcoming and inclusive atmosphere for all guests.
- Maintained high efficiency during peak hours by staying organized, focused, and managing time effectively.
Education
Associate Degree - Nursing
Collin County Community College
McKinney, Texas05.2025
Skills
- Bilingual
- Task Prioritization
- Client Education
- Team Collaboration
- Adaptability
- Interpersonal Skills
- Health and Safety Compliance
- Cultural Competency
- Conflict Resolution
Certification
Basic Life Support (BLS), American Heart Association, 12/01/26
Timeline
Master Barista
Target
08.2023 - Current
ED Claims Representative II
Nelnet, Inc.
09.2019 - 08.2023
Barista
Starbucks Coffee Co.
08.2017 - 08.2019
Associate Degree - Nursing
Collin County Community College
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