Summary
Overview
Work History
Education
Skills
Timeline
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Rebeca Lopez

Auburn,AL

Summary

Diligent with strong background in leading barista operations. Demonstrated ability to oversee daily tasks, ensuring high-quality service and customer satisfaction. Proven skills in team leadership and maintaining organized, efficient workflow. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

5
5
years of professional experience

Work History

Master Barista

Target
06.2022 - Current
  • Maintained accurate inventory counts to meet customer demands and sustain operations. Helped management keep adequate supply on hand by notifying of shortages.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
  • Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
  • Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Received consistent positive feedback from customers regarding exceptional service and beverage quality.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Sales and Service Specialist

Sinhaven LLC
07.2021 - Current
  • Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
  • Conducted comprehensive market research, enabling more targeted sales efforts for improved outcomes.
  • Optimized sales pitches during presentations by incorporating visual aids and engaging storytelling techniques for enhanced persuasiveness.
  • Provided expert product knowledge, demonstrating the value proposition of offered services or products to prospective clients.
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.

Sandwich Artist

Subway
10.2019 - 04.2023
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth. Trained team members to prepare sandwiches and other items according to instructions.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Collaborated with management to address customer feedback, improving overall satisfaction.
  • Engaged with customers to gather feedback, using insights to refine service and offerings.

Education

Beauregard High School
7343 AL-51, Opelika, AL 36804
05-2022

Skills

  • Cleanliness standards
  • Order Taking
  • Adaptability to Change
  • Supply Ordering
  • Conflict handling
  • Team Management
  • Guest service
  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Scheduling
  • Office Administration
  • Multi-line telephone operation
  • Document Management
  • Typing Speed

Timeline

Master Barista

Target
06.2022 - Current

Sales and Service Specialist

Sinhaven LLC
07.2021 - Current

Sandwich Artist

Subway
10.2019 - 04.2023

Beauregard High School

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Rebeca Lopez