Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Caitlin Thomas

Gainesville,FL

Summary

Highly motivated employee with a desire to take on new challenges, known for high productivity and efficient task completion. Specializing in providing excellent and kind service, having a strong work ethic, and excelling in teamwork, adaptability, and problem-solving to ensure the best customer experience. Hardworking employee, multitasking, and time-management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

1
1
year of professional experience

Work History

Ambassador, Front of House

WildPie
Gainesville, FL
11.2024 - 03.2025
  • Greeted customers and provided friendly customer service.
  • Informed customers of daily specials, menu items, and restaurant policies.
  • Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
  • Resolved customer complaints in a professional and courteous manner.
  • Collaborated with other departments within the restaurant on various tasks or projects.
  • Managed large groups in a timely manner while ensuring satisfaction of all guests.
  • Assisted with training new front of house employees on procedures and policies.
  • Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
  • Tracked inventory levels of necessary supplies such as utensils, straws, napkins.
  • Processed payments using cash registers or POS systems accurately and efficiently.
  • Cross-trained in other areas, such as bussing tables, preparing, cooking, and garnishing food as needed.
  • Performed opening and closing duties, such as counting money, organizing supplies, and full front and back of house cleaning.
  • Adhered to all health code regulations when handling food items or beverages.
  • Communicated orders to kitchen staff in an accurate and timely fashion.
  • Explained menu items, took orders and delivered food courses according to instruction.
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.

Front Desk

Athletica Health and Fitness
Boca Raton, FL
03.2024 - 08.2024
  • Provided excellent service and attention to customers when face-to-face, and through phone conversations.
  • Managed inventory of products.
  • Ensured gym equipment was in proper working order and reported any issues to the supervisor.
  • Addressed all questions and complaints in a timely and professional manner.
  • Led tours for prospective members around the facility and highlighted its features.
  • Used the POS system to check guests out for gym merchandise, food, and beverage sales.
  • Used the CRM system to sign up new members.
  • Prepared smoothies according to customer orders.
  • Ensured compliance with health department regulations regarding food safety standards.
  • Weighed out ingredients accurately according to recipe requirements.

Host

Ke-uH
Boca Raton, FL
12.2023 - 03.2024
  • Managed dining room layout to maximize efficiency of staff members.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Maintained cleanliness of the restaurant, including wiping down tables and chairs.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Took reservations over phone and in person.
  • Processed payments from customers using a POS system.
  • Managed incoming calls during busy shifts.
  • Provided customers with accurate wait times and monitored waiting list.
  • Greeted guests upon arrival and provided them with menus.

Education

Associate of Arts - Sports Management

Santa Fe College
Gainesville, FL
05-2026

High School Diploma -

Boca Raton Community Highschool
Boca Raton, FL
05-2024

Skills

  • POS system operation
  • Food safety compliance
  • Menu knowledge
  • Team collaboration
  • Effective communication
  • Exceptional customer service
  • Multitasking and organization
  • Attention to detail
  • Customer engagement
  • Problem solving
  • Hospitality and accommodation

Accomplishments

  • Academic Honor Roll
  • Team Sportsmanship Award

Affiliations

  • Yoga
  • Soccer Player
  • Weightlifting
  • Long distance running
  • Reading
  • Gardening

Timeline

Ambassador, Front of House

WildPie
11.2024 - 03.2025

Front Desk

Athletica Health and Fitness
03.2024 - 08.2024

Host

Ke-uH
12.2023 - 03.2024

Associate of Arts - Sports Management

Santa Fe College

High School Diploma -

Boca Raton Community Highschool

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