Caitlin Thompson
Fayetteville,NC
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Resolution Coordinator
Walmart
12.2021 - 04.2023
- Improved customer satisfaction by addressing and resolving complaints in a timely and efficient manner.
- Enhanced team productivity by implementing effective communication channels and providing regular feedback to staff members.
- Increased department efficiency through thorough documentation of case details, leading to well-informed decision making.
- Collaborated with various departments to resolve complex cases, ensuring a seamless experience for customers.
- Managed high volumes of cases while maintaining a strong focus on quality assurance and adherence to company policies.
- Developed detailed reports on case resolutions that contributed to continuous improvement initiatives within the organization.
Cashier Team Lead
Save-A-Lot
02.2017 - 12.2021
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Conducted regular audits of register funds, minimizing potential losses due to theft or error.
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted cashier's drawers at start and end of each shift.
Education
Bachelor of Science - Early Childhood Education
University of Phoenix
Tempe, AZ07.2027
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH02.2020
Skills
- Decision Making
- Analytical Skills
- Written Communication
- Cross-functional Collaboration
- Adaptability
- Office 365
- Attention to Detail
- Emotional Intelligence
- Customer Service
- Problem Solving
- Data Entry
- Report Generation
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteHybridImportant To Me
Career advancementWork-life balanceWork from home optionPersonal development programsPaid time off401k matchTimeline
Resolution Coordinator
Walmart
12.2021 - 04.2023
Cashier Team Lead
Save-A-Lot
02.2017 - 12.2021
Bachelor of Science - Early Childhood Education
University of Phoenix
Bachelor of Science - Business Administration
Southern New Hampshire University
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