DAMONICA WILLIAMS
Fairview Heights,IL
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
6
6
years of professional experience
Work History
Resolution Coordinator
Walmart
Remote
10.2020 - 12.2023
- Identified opportunities for streamlining processes to improve overall customer satisfaction levels
- Analyzed data from customer feedback surveys to assess effectiveness of existing procedures.
Housekeeper
Holiday Inn Express and Suites
Tampa
10.2017 - 09.2020
- Maintained high standards of cleanliness and sanitation throughout guest rooms and bathrooms, ensuring a comfortable and hygienic environment for guests
- Performed routine housekeeping tasks including vacuuming, sweeping, bed-making, and linen changing with attention to detail and guest satisfaction
- Thoroughly cleaned and disinfected high-touch surfaces, including showers, toilets, sinks, and countertops, to meet industry cleanliness standards.
Education
High School Diploma -
Wharton High School
Tampa, FL05-2009
Skills
- Cross-functional Collaboration
- Time Management
- Computer Literacy
- Emotional Intelligence
- Customer Service
- Organizational Skills
- Active Listening
- Problem Solving
- Stress Management
- Multitasking
- Process Improvement
- Critical Thinking
- Self Motivation
- Negotiation Management
- Teamwork and Collaboration
- Decision-Making
- Task Prioritization
- Attention to Detail
- Problem-Solving
- Information Collection
Timeline
Resolution Coordinator
Walmart
10.2020 - 12.2023
Housekeeper
Holiday Inn Express and Suites
10.2017 - 09.2020
High School Diploma -
Wharton High School