Years of Leadership Experience
CAITLIN WALL
Pittsburgh,PA
Summary
Expert Trained Retail/Corporate manager with over 10 years of experience in management and 16 years’ experience in retail. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
Work History
SALES ENABLEMENT SPECIALIST
Best Buy
02.2020 - 09.2022
- Remote Multi-Unit Support for PA, OH, KY, as well as a few districts in MI
- Supported multi-unit sales to drive growth and development for the organization
- Delivered cohort training, learning activities and assessments, monitoring adoption of learning
- Established sales goals and strategies that contributed to increased growth in sales and profitability
- Cultivated strong professional relationships with vendors and key clients to drive long-term business development
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance
- Sought and implemented continuous improvements by encouraging team to leverage new digital tools
- Reported progress against planned activities to secure management support and achieve objectives
- Used expert platform and third-party application knowledge to customize and deliver virtual and in-person training
- Coordinated with managers to identify skill or knowledge gaps and implement training needs
- Roleplayed various scenarios with teams to build confidence in handling situations
- Conducted needs assessments using variety of methods to identify and prioritize developmental needs
- Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy
- Offered specific training programs to help workers generalized and job-specific abilities.
SALES MANAGER
Best Buy
08.2014 - 02.2020
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
- Developed and implemented new sales strategies to update product lines
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals
- Achieved company growth and brand development through market expansion and sales
- Created and maintained sales environment to support business objectives
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives
- Researched and capitalized on emerging opportunities to build business and expand customer base
- Tracked monthly sales to generate reports for business development planning
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals
- Mentored and directed employees by conducting one-on-one meetings with salespeople
- Reviewed KPIs daily and implemented critical adjustments to increase performance for each metric.
HOME THEATER SUPERVISOR
Best Buy
04.2014 - 08.2014
MAGNOLIA HOME THEATER SUPERVISOR
09.2013 - 03.2014
COMPUTING SUPERVISOR
Best Buy
03.2013 - 09.2013
GEEK SQUAD OPERATIONS AGENT
Best Buy
01.2012 - 03.2013
Education
High School Diploma -
OAKLAND CATHOLIC HIGH SCHOOL
Pittsburgh, PA05.2009
Some College (No Degree) - Engineering
Indiana University of Pennsylvania
Indiana, PASome College (No Degree) - Business Management
Community College of Allegheny County
Pittsburgh, PASkills
- Critical Thinking
- Complex Problem Solving
- Customer Service
- Relationship Building
- Leadership
- Coaching and Mentoring
- Corporate Training
- Multi-Unit Business Building Strategy
- Providing Feedback
- Operational Efficiency
- Customer Order Management
- Sales Planning
- Customer Relationship Management
- Engaging with Diverse Customers
- Schedule Management
- Regional Sales and Support
- Corrective Actions
- Brand Management
- Profit and Loss Accountability
- Client Contact
- P&L Responsibility
- Staff Management
- Employee Scheduling
- Employee Presentations
- KPI Analysis
- Strategic Planning
- Mentoring
Timeline
SALES ENABLEMENT SPECIALIST
Best Buy
02.2020 - 09.2022
SALES MANAGER
Best Buy
08.2014 - 02.2020
HOME THEATER SUPERVISOR
Best Buy
04.2014 - 08.2014
MAGNOLIA HOME THEATER SUPERVISOR
09.2013 - 03.2014
COMPUTING SUPERVISOR
Best Buy
03.2013 - 09.2013
GEEK SQUAD OPERATIONS AGENT
Best Buy
01.2012 - 03.2013
High School Diploma -
OAKLAND CATHOLIC HIGH SCHOOL
Some College (No Degree) - Engineering
Indiana University of Pennsylvania
Some College (No Degree) - Business Management
Community College of Allegheny County
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