Customer-focused supervisor with a background in barista training, team coaching, and daily café operations. Supports strong service, cash handling, inventory checks, food safety, and clear communication with staff and customers.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Supervisor
Starbucks
Scottsdale, Arizona
11.2022 - 12.2025
• Started as barista at Raintree 101 location.
• Advanced into barista trainer role within one year and change.
• Trained new baristas for home store and nearby locations.
• Later became trainer for new barista trainer development during company growth.
• Took on supervisor role and welcomed challenge of supporting team operations.
• Strengthened customer service skills by modeling meaningful customer connections in a timely manner.
• Monitored employee productivity and provided constructive feedback and coaching.
• Prepared and shared reports on team performance challenges and achievements with senior management.
• Oversaw cash handling processes during shifts, ensuring accuracy and security of transactions. and POS transactions during shifts.
• Monitored inventory levels and restocked café supplies.
• Resolved customer concerns with prompt, friendly service.
• Enforced food safety and cleanliness standards throughout store.
• Continued personal growth through supervisor responsibilities, building confidence and leadership skills.
• Participated in barista championship and led first solo coffee tasting, strengthening ability to guide barista tastings.
• Viewed Starbucks role as major personal and professional milestone, with leadership experience shaping growth.
• Developed new skills while bringing strong service and teamwork strengths to role.
• unfortunately had to make the toughest decision and step away from the job I love in order to take care of family-related issues. When I saw that I was no longer able to compartmentalize what was going on in my home life and separate it from work, I knew I had to do what was best for the company and step away. Now that I am back at my best self, I am looking forward to stepping back into work putting my best foot forward
Barista
Starbucks
Scottsdale, AZ
10.2020 - 12.2021
Mastered preparation of handcrafted espresso beverages to ensure consistent quality and customer satisfaction
Maintained cleanliness of store during downtime, contributing to a welcoming environment
Greeted customers warmly, fostering friendly connections and enhancing overall service experience
Operated POS register and processed mobile and cafe orders
Sales Associate
Spirit Halloween
Scottsdale, AZ
09.2021 - 11.2021
Worked in sales, selling costumes and accessories
Greeted customers and encouraged repeat visits, fostering a welcoming store environment
Provided information on alternative store locations for out-of-stock items, enhancing customer satisfaction
Completed in-store purchases
Replenished merchandise
Developed product inventory lists to streamline stock management
Cleaned store to maintain cleanliness and organization
Babysitter
self employed
Scottsdale, AZ
01.2015 - 01.2020
Provided nurturing care for young children, including newborns, fostering a safe and supportive environment.
Prepared meals, maintained cleanliness, changed diapers, bottle fed, and engaged children in play activities to promote development.
Provided self-employed childcare for infants and children in family homes.
Planned daily routines for meals, naps, play, and homework.
Supervised children during indoor play and outdoor activities.
Education
High school diploma -
Some College (No Degree) - Business
Scottsdale Community College
Scottsdale, AZ
10-2026
Skills
Customer service
Employee training
Staff management
Team leadership
Safety protocols
Food safety compliance
Operational planning
Strategic planning
Time management
Conflict management
Delegation skills
Coaching
Staff motivation
Complex Problem-solving
Problem solving
Educational support
English proficiency
Food safety compliance
Personal Information
Work Permit: Authorized to work in the US for any employer
Visa Status: Authorized to work in the US for any employer
Certification
CPR/First Aid July 2013 to Present
Food Safety Manager Certification
Food Handlers Certification
Assessments
Sales Skills Highly Proficient
September 2020
Influencing and negotiating with customers
Full results: Highly Proficient
Verbal Communication Highly Proficient
September 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
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