Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin White

Phoenix,AZ

Summary

Account manager with 8+ years experience. Experience growing long term profitable relationships by being the main point of contact for my company with businesses of all industries. Done so with weekly, monthly and quarterly touch bases with customers to help understand their needs and guide them to the correct products for their applications.

Overview

13
13
years of professional experience

Work History

Account Manager

Uline
08.2016 - Current
  • Profitably grow sales territory consisting of 1,500 customers and $23 million in sales by an average of 8% year over year
  • This is done by scheduling and completing 900+ meetings per year
  • Monitor customer sales and satisfaction with regular touch bases
  • Deep understanding of 42,000 products offered to customers to help their business be successful
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

Branch Manager

Enterprise Holdings
02.2012 - 08.2016
  • Manage a team of 10+ employees
  • Profitably grow sales for the branch by 10% on average by coaching, training and encouraging staff
  • Conducted monthly staff reviews to ensure all goals were being achieved by team members
  • Ensured customer satisfaction was at a 90% or higher
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.

Education

Bachelor of Arts - Communication

San Diego State University
San Diego, CA
06-2011

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Goal oriented
  • Sales development
  • Documentation and reporting

Timeline

Account Manager

Uline
08.2016 - Current

Branch Manager

Enterprise Holdings
02.2012 - 08.2016

Bachelor of Arts - Communication

San Diego State University

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Caitlin White