Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Willard

La Vergne,TN

Summary

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in a busy and successful setting.

Overview

4
4
years of professional experience

Work History

Front Desk Associate

Ford Ice Center
11.2018 - 05.2023
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.

Education

Associate of Science - General Studies

Nashville State Community College
Nashville, TN
12.2022

Skills

  • Personable Demeanor
  • Hospitality Service
  • Supplies and Materials Oversight
  • Lobby Oversight
  • Customer Care
  • Problem-Solving Skills
  • Customer Loyalty
  • Process Transactions
  • Guest Inquiries
  • Guest Interaction
  • Conflict Management
  • Guest Satisfaction
  • Check in and Checkout Procedures
  • Call Transfers
  • Checking Reservations

Timeline

Front Desk Associate

Ford Ice Center
11.2018 - 05.2023

Associate of Science - General Studies

Nashville State Community College

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Caitlin Willard