Summary

Overview

Work History

Education

Skills

Timeline

Caitlin Willard

La Vergne,TN

Summary

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in a busy and successful setting.

Overview

4

4

years of professional experience

Work History

Front Desk Associate

Ford Ice Center

11.2018 - 05.2023

Maintained cleanliness and organization of front desk area.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Maintained clean and organized front desk areas to uphold polished company image.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Answered customer telephone calls promptly and appropriately handled needs.
Used internal software to process reservations, check-ins and check-outs.

Education

Associate of Science - General Studies

Nashville State Community College

Nashville, TN

12.2022

Skills

Personable Demeanor
Hospitality Service
Supplies and Materials Oversight
Lobby Oversight
Customer Care
Problem-Solving Skills
Customer Loyalty
Process Transactions

Guest Inquiries
Guest Interaction
Conflict Management
Guest Satisfaction
Check in and Checkout Procedures
Call Transfers
Checking Reservations

Timeline

Front Desk Associate

Ford Ice Center

11.2018 - 05.2023

Associate of Science - General Studies

Nashville State Community College