Abigail Dubiel
Greene,IA
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful office setting.
Overview
5
5
years of professional experience
Work History
Front Desk Associate
Greene Public Library
2023.05 - Current
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs
Customer Service Associate
Fareway Bakery
2022.05 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Prepared baked goods compliant with food safety laws.
- Sustained cleanliness within premises.
Customer Service Associate
Dollar General Store
2021.06 - 2021.08
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate
Casey’s General Store
2020.08 - 2021.02
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Front Desk Associate
Little House Quilting
2018.01 - 2020.08
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Created quilt samples for display, appealing to customers' eyes.
Education
High School Diploma -
North Butler High School
Greene, IA05.2021
Skills
- Front Office Support
- Hospitality Service
- Listening Skills
- Effective Planning
- Social Perceptiveness
- Problem-Solving Skills
- Professional Telephone Etiquette
- Guest Interaction
- PowerPoint Presentations
- Personable Demeanor
- Check in and Checkout Procedures
- Amazon Alexa
Accomplishments
- Received a raise within 1 month of hire date due to outstanding performance.
- Mentored newly hired individuals in company processes and procedures which alleviated employee turnover.
Certification
North Butler High School
Greene, IA
Wartburg College
Waverly, IA
KEY SKILLS
CUSTOMER SERVICE
MONEY HANDLING
PHONE/EMAIL
SOCIAL MEDIA
DATA ENTRY
MEETING DEADLINES
MICROSOFT OFFICE
SUITE
ADMINISTRATIVE
SUPPORT
AWARDS
Additional Information
- AWARDS 2021 MAJOR LANDERS SCHOLARSHIP
- 2021 JOHN PHILIP SOUSA AWARD
- 2021 PRESIDENTIAL SCHOLARSHIP
References
Dr. Scott Muntefering
Office: (319) 352-8413
Cell: (319) 596-5471
scott.muntefering@wartburg.edu
Dr. Molly Doran
(xxx) xxx-xxxx
molly.doran@wartburg.edu
Dr. Karen Black
(xxx) xxx-xxxx
karen.black@wartburg.edu
Timeline
Front Desk Associate
Greene Public Library
2023.05 - Current
Customer Service Associate
Fareway Bakery
2022.05 - Current
Customer Service Associate
Dollar General Store
2021.06 - 2021.08
Customer Service Associate
Casey’s General Store
2020.08 - 2021.02
Front Desk Associate
Little House Quilting
2018.01 - 2020.08
North Butler High School
Greene, IA
Wartburg College
Waverly, IA
KEY SKILLS
CUSTOMER SERVICE
MONEY HANDLING
PHONE/EMAIL
SOCIAL MEDIA
DATA ENTRY
MEETING DEADLINES
MICROSOFT OFFICE
SUITE
ADMINISTRATIVE
SUPPORT
AWARDS
High School Diploma -
North Butler High School
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