Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Williams

Spring,TX

Summary

Motivated professional with over 5 years of personnel management experience, capable of keen focus and strong attention to detail to always deliver exemplary performance. Adaptable to environment mentality and eager to learn attitude which provides quick and efficient results. Able to be receptive to new trainings and techniques, as well as implement new and innovative ideas.

Overview

8
8
years of professional experience

Work History

Retail Banker II

Woodforest National Bank
05.2024 - Current
  • Delivered exceptional customer service by assisting clients with account openings, transactions, and product inquiries.
  • Handled cash transactions accurately and maintained compliance with all banking regulations and security procedures.
  • Assisted with training new hires on banking software and customer service standards, supporting a consistent team performance.
  • Maintained both the daily logs and monthly retention in a timely and orderly fashion while adhering to all legal and ethical requirements to protect the bank and its customers.

Transportation Specialist

First Student Transportation
03.2021 - 11.2022
  • Adapted quickly to route changes and weather conditions, in order to maintain scheduling, all while keeping other drivers and management informed.
  • Maintained excellent driving record with a focus on safety, punctuality, and customer satisfaction.
  • Conducted thorough pre- and post-trip vehicle inspections to ensure compliance with DOT regulations.
  • Ensured a clean, comfortable environment on board and handled minor mechanical issues as needed.

KACE Team

Spark Energy
01.2018 - 03.2020
  • Managed high-stress situations effectively within multiple departments to make sure that customer information was input correctly.
  • Post customer payments by recording cash, checks, and credit card transactions.
  • Investigated customers accounts to make sure they were on the correct rates; calculated and applied re-rates as needed.
  • Created temple's for the team that could be used to notate and calculate correct information onto the accounts.

Education

High School Diploma -

Klein High School
Spring
06.2009

Skills

  • Cash handling
  • Branch operations
  • Organizational Skills
  • Team leadership
  • Customer service
  • Excellent communication

Timeline

Retail Banker II

Woodforest National Bank
05.2024 - Current

Transportation Specialist

First Student Transportation
03.2021 - 11.2022

KACE Team

Spark Energy
01.2018 - 03.2020

High School Diploma -

Klein High School

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