Summary
Overview
Work History
Education
Skills
Proficiencies
Timeline
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Caitlin Wolfe

La Porte,Indiana

Summary

Talented professional considered a knowledgeable leader and dedicated problem solver. Brings 8 years of valuable expertise to forward company objectives and maintain continuous operations in various departments. Attentive to detail with experience in coordinating projects, programs and improvements. Skilled in team leadership and project planning. Articulate and refined communicator, highly skilled in fostering robust collaborations with internal and external stakeholders to ensure smooth flow of projects.

Overview

8
8
years of professional experience

Work History

Project Manager

Visualize Your Technology
01.2023 - 03.2024
  • Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Collaborated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Planned, designed and scheduled phases for large projects.
  • Supervised project progress, identified risks and took corrective action as needed.
  • Identified plans and resources required to meet project goals and objectives.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Prepared and submitted project invoices for review and approval.
  • Developed and implemented strategic project plans to meet business objectives.

Client Success Specialist

Visualize Your Technology
01.2022 - 01.2023
  • Aided senior leadership in authoring data capturing reports to identify issues and determine solutions.
  • Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions to their needs.
  • Cultivated relationships with sales team to support and supply corrective actions.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Identified discrepancies to devise and initiate cost-effective solutions.
  • Established relationships with clients, architects and general contractors to obtain information and maintain consistent communication of incoming projects.
  • Documented specialized data and requirements to address business demands.
  • Built strong relationships with architecture team, along with other supported client base, to ensure design timelines.
  • Scheduled and lead project design calls with clients.
  • Implemented effective communication strategies for improved client relationships and retention rates.

Business Leadership Coach

Whirlpool
08.2016 - 01.2022
  • Established and maintained quality control standards.
  • Developed job-specific competencies and performance standards.
  • Troubleshot, brainstormed and collaborated with fellow coaches on ways to make coaching more impactful for clients.
  • Provided coaching and mentoring to employees.
  • Identified workflow inefficiencies to formulate and implement operational improvements at network level.
  • Facilitated virtual, in-person and blended learning sessions.
  • Fostered positive, proactive and professional relationships to achieve short- and long-term business goals.
  • Refined and implemented successful onboarding program.
  • Trained and mentored 30 new personnel hired to fulfill various roles.
  • Conducted needs-assessments to identify gaps in performance and develop targeted learning solutions.
  • Monitored and analyzed clients' progress, results and overall satisfaction to implement process improvement initiatives.
  • Attended seminars, business expos and other events to develop and support small businesses.

Education

CAPM - Certified Associate in Project Management
Draper, UT

Skills

  • Strategic Account Development
  • Baseline Schedules Creation
  • Team Bonding
  • Project Development
  • Client Rapport-Building
  • Project Scope Analysis
  • Staff Training
  • Workflow Planning
  • Performance Improvement
  • Presentations
  • Cross-Functional Collaboration
  • Project Goals and Milestones
  • Conflict Management
  • Schedule Management
  • Productivity Improvement
  • Project Planning

Proficiencies

MS Office (Outlook, Excel, PowerPoint, Notebook, Teams), SharePoint, Zoho One, Bluebeam, Field Nation, Salesforce, and Zoom

Timeline

Project Manager

Visualize Your Technology
01.2023 - 03.2024

Client Success Specialist

Visualize Your Technology
01.2022 - 01.2023

Business Leadership Coach

Whirlpool
08.2016 - 01.2022

CAPM - Certified Associate in Project Management

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Caitlin Wolfe