Caitlin Summars
Case Manager
Lawton,OK
Summary
Personable and compassionate, with deep commitment to supporting individuals and families in need. Possesses strong understanding of social services and community resources, along with excellent interpersonal and problem-solving skills. Dedicated to making meaningful impact by connecting people with essential services and fostering positive outcomes in a challenging position as a Case Manager.
Overview
13
13
years of professional experience
Work History
Student Worker Positions
Cameron University
08.2019 - 05.2023
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
- Coordinated with multiple departments to facilitate inter-departmental communication.
- Assessed applications for services and determined eligibility based on income, family size and educational standing
- Supported event coordination for enhancing student engagement.
- Improved communication by acting as liaison between families and faculty.
- Administrative tasks; filing, assistance with workshops, retreats and group event planning
- Collected applicants documentation and assessed eligibility for the program
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Office Assistant | Talent Search |06/2021-05/2023
Administrative Student Assistant | Student Support Services |08/2019-12/2019
Tax Preparer
Liberty Tax
10.2017 - 06.2018
- Interviewed up to 15 clients, collected financial and household information for utilization in preparation of tax documents and filing daily.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Facilitated communication between clients and IRS or state tax agencies, resolving discrepancies and ensuring accurate filings.
Insurance Verification Specialist
Landmark Healthcare, Inc.
01.2011 - 01.2013
- Assisted patients with understanding personalized insurance coverage and benefits.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for durable medical equipment and outpatient services.
Front Desk Receptionist
Texas Workforce Solutions
07.2010 - 12.2010
- Greeted clients, scheduled appointments, incoming/outgoing calls, faxing, filing, and record keeping in a high-traffic and fast paced office.
- Assisted Works Advisor in employment lab; guided 20 clients on resume creation, filing for unemployment, navigating job search and locating work daily.
- Assisted four separate case managers in multiple weekly workshops, group events, follow up case work, and document creation.
Education
Bachelor of Science - Interdisciplinary Studies in Social Sciences
Cameron University
Lawton, OK05.2023
Associate of Science - Criminal Justice
Cameron University
Lawton, OK12.2021
Certified Medical Assistant -
ATI Career Training Center
North Richland Hills, TX07.2010
Skills
- Criminal Law and Procedure
- Interviewing Skills
- Rehabilitation
- Assessment and Eligibility
- Report Documentation
- Crisis Intervention
- Case Management
- Data Entry/Microsoft Word, Excel, PowerPoint
- Confidentiality
- Inbound/Outbound Calling
- Leadership
- Strong ethics
- Problem Solving
- Self-starter
- Empathy and Compassion
- Flexible and Adaptive
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridQuote
The price of anything is the amount of life you exchange for it.
Henry David Thoreau
Timeline
Student Worker Positions
Cameron University
08.2019 - 05.2023
Tax Preparer
Liberty Tax
10.2017 - 06.2018
Insurance Verification Specialist
Landmark Healthcare, Inc.
01.2011 - 01.2013
Front Desk Receptionist
Texas Workforce Solutions
07.2010 - 12.2010
Bachelor of Science - Interdisciplinary Studies in Social Sciences
Cameron University
Associate of Science - Criminal Justice
Cameron University
Certified Medical Assistant -
ATI Career Training Center
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