Caitlinn Schafer
Bowling Green,OH
Summary
Driven and empathetic professional with experience at Teleperformance, excelling in customer relations and organization. Demonstrated ability to exceed service standards through active listening and effective communication, fostering positive client relationships. Skilled in both inbound and outbound calling, adept at managing high-volume customer interactions with a focus on satisfaction and efficiency.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Teleperformance
01.2025 - Current
- Managed approximately 50-70 incoming calls per day from customers
- Documented and detailed calls and complaints using the call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Cashier/Hostess
Buffalo Wild Wings
07.2021 - 01.2025
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Science - Human Development And Family Studies
Bowling Green State University
Bowling Green, OH12-2022
Skills
- Active listening
- Remote office availability
- Organization and time management
- Inbound and outbound calling
- Time management
- Customer relations
- Communication
Timeline
Call Center Representative
Teleperformance
01.2025 - Current
Cashier/Hostess
Buffalo Wild Wings
07.2021 - 01.2025
Bachelor of Science - Human Development And Family Studies
Bowling Green State University
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