Caitlyn Angell
Sidney,OH
Summary
Customer service professional with proven success in managing diverse client interactions and delivering exceptional service. Expertise in maintaining confidentiality and compliance across remote and in-person roles. Recognized for building strong customer relationships and achieving high satisfaction rates.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Omni Interactions, Inc
10.2020 - Current
- Served as an independent contractor throughout multiple sectors to uphold client satisfaction and improve service delivery.
- Work from home
- Resolved customer inquiries efficiently using company-specific systems.
- Documented customer interactions accurately in the database for record-keeping.
Secretary/Office Assistant
Wrecker's Towing & Transport
Sidney, OH
07.2025 - 02.2026
- Document service orders and customer interactions with precision.
- Managed daily office operations and maintained organized filing systems.
- Updated spreadsheets and databases to track sales data.
- Compiled daily financial summaries to track cash flow.
- Scheduling for towing and repair services.
Telephone Switchboard Operator
Upper Valley Medical Center-Premier Health
11.2021 - 12.2024
- Ensured effective communication by paging physicians and monitoring alarms to support patient care
- Managed incoming calls, transferring to appropriate personnel to ensure timely communication
- Utilized EPIC for secure chat and patient information management, maintaining confidentiality and compliance
- Maintain HIPAA compliance
Customer Service Representative
Tri County Veterinary Services
09.2018 - 05.2020
- Checked in patients, managed phone inquiries, scheduled appointments to ensure smooth operations
- Updated patient files, processed payments, performed end-of-day financial settlements to maintain accurate financial records
- Assisted with procedures, maintained office cleanliness to create welcoming environment
Senior Dispatcher
Maximum Security Systems
08.2017 - 07.2018
- Monitored alarms to ensure timely dispatch of emergency personnel
- Maintained confidential records and accurate customer accounts
- Trained new employees on company procedures and policies to enhance team readiness
- Organized records using alpha-numeric filing for efficient retrieval
Clerical Assistant
Kriner and Furlong Insurance
03.2014 - 01.2017
- Processed insurance policy renewals to maintain customer coverage and satisfaction
- Entered policy information into agency management system to support accurate record-keeping
- Conducted monthly bank reconciliations to verify financial integrity and resolve discrepancies
Shift Supervisor
Atlantic Communications
11.2011 - 02.2016
- Managed call volume exceeding 100 daily interactions at peak times.
- Training new employees
- Call monitoring for quality assurance
- Manage urgent and non-urgent messages according to account protocol
- Engaged with physicians and staff across prominent hospitals in metropolitan regions
Education
High School Diploma -
Binghamton High School
Binghamton, NYSkills
- Customer Service
- Data Entry Skills
- Multi-line phone systems
- Switchboard operation
- Dispatching
- Emergency response
- HIPAA Compliance
- Bank Reconciliation
Languages
English
Timeline
Secretary/Office Assistant
Wrecker's Towing & Transport
07.2025 - 02.2026
Telephone Switchboard Operator
Upper Valley Medical Center-Premier Health
11.2021 - 12.2024
Customer Service Representative
Omni Interactions, Inc
10.2020 - Current
Customer Service Representative
Tri County Veterinary Services
09.2018 - 05.2020
Senior Dispatcher
Maximum Security Systems
08.2017 - 07.2018
Clerical Assistant
Kriner and Furlong Insurance
03.2014 - 01.2017
Shift Supervisor
Atlantic Communications
11.2011 - 02.2016
High School Diploma -
Binghamton High School