Caitlyn Birkby
Farmington,NM
Summary
Shift Manager at Allen Theatres with a strong record in improving customer satisfaction and ensuring accurate cash handling. Demonstrated expertise in problem-solving and team collaboration, effectively resolving escalated issues while maintaining a safe environment. Committed to operational excellence and staff motivation, driving results through effective leadership and high productivity. Proven skills in communication, adaptability, and conflict resolution to enhance team performance and achieve organizational goals.
Overview
5
5
years of professional experience
Work History
Shift Manager
Allen Theatres
Farmington, New Mexico
12.2021 - Current
- Resolved customer complaints and implemented effective solutions to enhance satisfaction.
- Monitored cash handling procedures to ensure accuracy and security.
- Managed daily cash intake by counting registers and tabulating profits.
- Assisted employees in task completion during peak periods to maintain efficiency.
- Conducted regular inspections of work areas for cleanliness and adherence to standards.
- Developed positive relationships with staff and customers to foster collaboration.
- Ensured accurate completion of all opening and closing duties according to guidelines.
- Addressed escalated customer service issues promptly to uphold service quality.
Preschool Teacher's Aide
Farmington Municipal Schools
Farmington, New Mexico
09.2022 - 04.2023
- Supervised children during playtime and structured learning sessions to enhance engagement.
- Prepared educational resources and organized classroom materials for effective lesson delivery.
- Supported children's emotional and social development through guided interactions.
- Maintained a safe and clean classroom environment for optimal learning experiences.
- Observed student behavior to assess individual learning styles and needs.
- Assisted lead teacher with daily classroom activities to ensure smooth operations.
- Instructed students in craft activities, fostering creativity and skill development.
- Monitored students during recess and lunch, enforcing rules to maintain safety.
Team Member
Berchick Inc.
Farmington, New Mexico
06.2021 - 10.2021
- Managed cash handling processes to ensure accuracy and security.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Demonstrated quick thinking in high-pressure situations to enhance operations.
- Packaged orders efficiently and maintained quality standards.
Education
Associate of Arts - Liberal Arts
New Mexico Military Institute
Roswell, NM05-2025
Skills
- Customer service and support
- Cash handling and accuracy
- Team collaboration and development
- Communication skills
- Shift leadership and delegation
- Problem solving and decision-making
- Safety compliance and workplace safety
- Staff motivation and training
- Punctuality and reliability
- Relationship building and management
- Handling customer complaints effectively
- Tech-savvy solutions
- Verbal and written communication skills
- Opening and closing procedures management
- Interpersonal skills and rapport building
- Time management and multitasking abilities
- Professionalism in the workplace
References
References available upon request.
Timeline
Preschool Teacher's Aide
Farmington Municipal Schools
09.2022 - 04.2023
Shift Manager
Allen Theatres
12.2021 - Current
Team Member
Berchick Inc.
06.2021 - 10.2021
Associate of Arts - Liberal Arts
New Mexico Military Institute