Tyroshia Perry
Walgreens
North Las Vegas,NV
2027
years of professional experience
Proactive Pharmacy Technician and Shift Lead with over 12 years of experience in pharmacy operations. Skilled in inventory control and process implementation, driving efficiency and profitability. Committed to mentoring junior staff and fostering a collaborative team environment.
Work History
Pharmacy Technician /Shift Lead
12 Years 6 Months- Supervised daily pharmacy operations to ensure compliance with safety regulations and company policies.
- Mentored junior technicians, enhancing team performance and improving workflow efficiency.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Implemented new procedures for prescription processing, increasing accuracy and reducing turnaround time.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Successfully drove new product lines to increase annual profits by Number%.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Mentored new sales associates to contribute to store's positive culture.
- Trained newly hired sales team in upselling techniques.
Data Entry Clerk
3 Years 1 Month- Entered and maintained accurate data in property management system
- Processed tenant applications and lease agreements efficiently
- Assisted in inventory management of office supplies and materials
- Conducted routine audits to ensure data integrity and accuracy
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Front Desk Manager
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Supervised staff, providing training and mentorship to enhance service quality.
- Resolved guest complaints efficiently, maintaining high customer satisfaction levels.
- Implemented inventory control procedures for front desk supplies and materials.
Dispatcher
3 Years 3 Months- Coordinated towing operations to ensure timely response to customer requests.
- Utilized dispatch software to track and manage towing vehicles efficiently.
- Communicated effectively with drivers and customers to resolve inquiries and issues.
- Monitored traffic conditions and adjusted routes for optimal service delivery.
- Led daily briefings to align team on priorities and safety protocols.
- Implemented process improvements that enhanced workflow efficiency within the team.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Education
Cosmetology
High School Diploma
Skills
Problem-solving skills
Team collaboration
HIPAA compliance
Workflow optimization
Customer service support
Pharmacy inventory control
Prescription processing
Timeline
Pharmacy Technician /Shift Lead
Walgreens
01.2014 - 07.2026Read More
Data Entry Clerk
Budget Suites of America
01.2007 - 02.2010Read More
Dispatcher
Quality Towing
01.2004 - 04.2007Read More
Front Desk Manager
Motel 6 Hotel
2008 - 2009Read More
Marinello
Cosmetology
Read More
Cheyenne High School
High School Diploma
Read More