Caitlyn Cabral
Kenly,NC
Summary
Dynamic retail professional with extensive experience at Dollar Tree, excelling in customer service and inventory control. Proven track record in enhancing store performance through strategic merchandising and effective team leadership. Skilled in problem-solving and mentoring, fostering a positive work culture while driving sales and improving customer satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Dollar Tree
09.2024 - Current
- Assisted in managing daily store operations, ensuring adherence to company policies and procedures.
- Trained new staff on customer service standards and operational procedures to enhance team effectiveness.
- Monitored inventory levels, conducted stock replenishment, and organized product displays for optimal sales performance.
- Implemented store merchandising strategies to improve product visibility and enhance customer shopping experience.
- Supported management in analyzing sales trends and inventory data to inform purchasing decisions.
- Collaborated with team members to maintain a clean, safe environment for customers and employees.
- Participated in loss prevention initiatives by monitoring store activities and adhering to security protocols.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Cashier Team Lead
Dollar Tree
04.2022 - Current
- Supervised cash register operations to ensure efficient customer transactions.
- Trained and mentored new cashiers on company policies and customer service excellence
- Implemented process improvements that enhanced checkout efficiency and reduced wait times.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Conducted inventory audits and maintained accurate stock levels on the sales floor.
- Collaborated with management on promotional displays to increase product visibility and sales.
- Ensured compliance with safety regulations and company standards in daily operations.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Monitored areas for security issues and safety hazards.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
Education
High School Diploma -
West High
Denver, CO05-2019
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Stock management
- Pricing and markdowns
- Work Planning and Prioritization
- Mentoring and coaching
Timeline
Assistant Store Manager
Dollar Tree
09.2024 - Current
Cashier Team Lead
Dollar Tree
04.2022 - Current
High School Diploma -
West High