Assisted nursing staff with patient care and daily activities.
Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Answered patient call signals and signal lights to determine patients' needs.
Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Fostered positive relationships between nursing staff, physicians, patients, family members, and other healthcare professionals.
Ensured that all safety protocols were followed at all times during patient care activities.
Collected specimens for laboratory testing according to established procedures.
Monitored vital signs and reported abnormalities to nursing staff promptly.
Communicated effectively with patients to ensure comfort and understand their needs.
Patient Transporter
Baptist Health Hospital
Miami, FL
11.2023 - 05.2024
Assisted nurses with patient transfers, using proper body mechanics and safety measures.
Monitored vital signs during transport when required by the facility or physician orders.
Responded to emergency medical calls, security calls, or fire alarms.
Assisted with code blues by providing CPR.
Employed isolation techniques and complied with universal precautions.
Communicated effectively with nurses, and other appropriate healthcare personnel regarding patient care needs.
Responded promptly and appropriately to requests for assistance from hospital staff.
Assisted with transferring deceased bodies from the hospital unit to the morgue with respect and dignity.
Caregiver, Special Needs
Personal Employer
Miami, FL
01.2014 - Current
Provided assistance with activities of daily living, including feeding, bathing, dressing and grooming.
Proficient in providing comprehensive care for suprapubic catheters and colostomies.
Assisted with wound care and dressing changes.
Performed vital sign assessments, such as taking blood pressure and temperature.
Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
Turned and repositioned bedridden patients to prevent bedsores.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Customer Service Manager
Verizon Wireless
Miami Beach, FL
08.2018 - 04.2021
Demonstrated excellent communication skills in resolving product and consumer complaints.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Conducted research and reviewed findings to solve customer issues.
Sales Manager
Foot Locker
Miami, FL
08.2015 - 06.2018
Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Achieved company growth and brand development through market expansion and sales.
Established new accounts and serviced existing accounts maintaining professional relationships.