Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Caitlyn Carter

Potts Camp,MS

Summary

Committed and thorough professional with several years of experience, quick typing skills and strong work ethic. Expert at coordinating and completing projects with minimal supervision. Proven strengths in relationship building and communication.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Call Agent

NSPIRE Outreach
Southaven, MS
01.2024 - Current
  • Executed calls via automated dialer system, securing commitments for clothing donation pickup scheduling
  • Performed quality assurance reviews of recorded calls from other call agents.
  • Resolved customer issues using problem-solving skills.

Bookkeeper/Supervisor

Park Avenue Thrift Store
Southaven, MS
01.2023 - 01.2024
  • Served as a leader by overseeing various tasks such as creating schedules, mentoring new team members, handling financial transactions, and performing cashier responsibilities.
  • Conducted monthly bank reconciliations.
  • Ensured accuracy in all accounting entries and records.
  • Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
  • Managed payroll processing for staff members.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Monitored cash flow, preparing reports to inform management of financial status.

Attendant

Happy Days Laundry and Dry Cleaning
Southaven, MS
05.2022 - 01.2023
  • Provided exceptional customer service while managing cash transactions and performing laundry services
  • Greeted customers, answered their questions and provided them with assistance.
  • Provided accurate change and processed credit card transactions quickly and efficiently.
  • Responded promptly to customer inquiries regarding services offered or product availability.
  • Cleaned work areas and equipment at the end of each shift.
  • Maintained a clean, orderly environment by sweeping, mopping, dusting and taking out trash.
  • Handled cash register transactions accurately while maintaining proper security measures.

Packer

Amazon Warehouse
Tampa, FL
12.2021 - 04.2022
  • Packed products in accordance with specified instructions.
  • Assembled cardboard boxes according to customer specifications.
  • Wrapped items securely using appropriate packing materials.
  • Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.

Data Entry Specialist

NORTHWEST RESEARCH
Memphis, TN
01.2014 - 01.2017
  • Verified entries made in the database against original paper documents to ensure accuracy.
  • Utilized various software applications to enter, update, verify, and retrieve data efficiently.
  • Validated customer information, such as addresses and contact numbers.
  • Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.
  • Inputted data into computer system to ensure accuracy and completeness of records.
  • Entered large volumes of data quickly with a high degree of accuracy.

Education

High school diploma -

Center Hill High School
01.2012

Skills

  • Data Gathering
  • Quality Control
  • Microsoft Office
  • Administrative experience
  • Microsoft Powerpoint
  • Organizational Skills
  • Multitasking
  • Problem-Solving
  • Time Management

Certification

  • Food Handler Certification
  • Driver's License

References

References available upon request.

Timeline

Call Agent

NSPIRE Outreach
01.2024 - Current

Bookkeeper/Supervisor

Park Avenue Thrift Store
01.2023 - 01.2024

Attendant

Happy Days Laundry and Dry Cleaning
05.2022 - 01.2023

Packer

Amazon Warehouse
12.2021 - 04.2022

Data Entry Specialist

NORTHWEST RESEARCH
01.2014 - 01.2017

High school diploma -

Center Hill High School

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Caitlyn Carter