Summary
Work History
Education
Skills
Timeline
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Josarian Wright

Rock Hill ,SC

Summary

Experienced Call Agent at Iqor with a strong track record in problem-solving and effective customer communications. Known for ability to enhance customer satisfaction through empathetic interactions and efficient issue resolution. Proficient in data gathering and skilled in software navigation, resulting in consistently high productivity levels. Demonstrated expertise in managing high call volumes while consistently receiving positive feedback. I also have experience in being a part - time Medtech so it is not hard for me to adapt to different setting.

Work History

Call Agent

Iqor
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
  • Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.

Education

High School Diploma -

South Pointe High School
Rock Hill, SC
06.2023

Skills

  • Problem-solving skills
  • Call center experience
  • Answering questions
  • Customer communications
  • Resolving issues
  • Gathering information
  • Data gathering

Timeline

Call Agent

Iqor

High School Diploma -

South Pointe High School

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Josarian Wright