Caitlyn Carter
Fort Collins,CO
Summary
Organized Teaching Assistant focused on helping lead teacher with support and student instruction. Passionate about positively impacting students' lives and helping improve academic performance. Personable and kind with people of diverse backgrounds.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Paraprofessional
Coyote Ridge Elementary Pta
Fort Collins, Colorado
12.2023 - Current
- Arranged lesson outlines and individual plans according to course syllabus and district requirements.
- Provided technical assistance to teachers when using new software or technology tools.
- Graded assignments and tests and documented results into filing systems.
- Participated in parent and teacher conferences to discuss student progress and challenges.
- Managed daily attendance and reported absences and tardies to appropriate personnel for parental notification.
- Supported classroom teacher with daily instruction and management of student activities.
- Monitored student progress and provided feedback to teachers and parents.
- Backed up lessons with personal support, small group instruction and hands-on activities.
- Organized and labeled student materials when setting up classrooms.
- Kept track of teaching materials and regularly stocked school supplies.
- Supported students throughout academic instruction and assignments.
- Provided one-on-one support to students requiring additional assistance with assignments.
- Assisted in the implementation of educational programs for special needs children.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Provided guidance to students in the classroom setting.
- Implemented behavior management plans to maintain a positive learning environment.
- Maintained accurate records of student grades and academic progress reports.
House Cleaner
Private Home
Fort Collins, CO
05.2024 - 08.2024
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Removed lint from carpets using a vacuum cleaner attachment.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Used natural cleaning products where possible and followed product recommendations to maintain client safety.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Used cleaning chemicals following proper guidelines.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Sorted and counted linens and organized in storage areas.
- Emptied wastebaskets and replaced liners.
Landscaper
Private Home
Fort Collins, CO
06.2023 - 01.2024
- Weeded flower beds and vegetable gardens to remove unwanted vegetation.
- Ensured proper disposal of all waste generated from job sites.
- Performed routine maintenance of irrigation systems including repairs when needed.
- Pruned trees and bushes to improve visibility and shape.
- Provided customer service, addressing client concerns and ensuring satisfaction with completed projects.
- Cared for lawns by mulching, aerating, weeding or grubbing.
- Trimmed flowers and cleaned flower beds.
- Inspected property for signs of damage or infestation from pests or weeds.
- Cut and trimmed lawns using power mowers and edgers.
- Picked and chose new shrubs and plants according to bedding and sunlight.
- Installed water features such as fountains and sprinkler systems.
- Winterized irrigation systems and restarted systems in spring.
- Trimmed or edged around flower beds, walks, or walls.
- Provided knowledgeable advice about plant selection for customers' landscapes.
- Planned and designed landscaping projects to meet customer needs and preferences.
- Decorated gardens, paths and beds with stones or plants.
Childcare Provider
Private Home
Loveland, Colorado
01.2022 - 01.2024
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Cared for children in institutional settings.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Organized and planned age-appropriate reading, crafts, and music lessons.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Encouraged positive interactions between children by providing supervision at all times.
Customer Service Representative
The Farmhouse health food store
Mena, Arkansas
02.2020 - 09.2020
- Engaged in conversation with customers to understand needs, resolve issues and answer.
- Provided accurate information about products and services to customers.
- Updated system with order specifics and customer details, preferences, and billing information.
- Answered inbound calls, chats and emails to facilitate customer service.
- Took special orders in person and over telephone, generating additional revenue every month.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Supported sales team members to drive growth and development.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted available products and services to customers during service, account management and order calls.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Developed strong customer relationships to encourage repeat business.
- Strengthened customer retention by offering discount options.
- Maintained a high level of professionalism when dealing with difficult customers.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Associate of Arts - Behavioral Sciences/psychology.
Aims Community College
Greeley, CO01-2024
GED -
Homeschooling
Waldron, AR09-2023
Professional Development
Fort Collins, COSkills
- Classroom support
- Educational assistance
- Social support
- Behavior modification
- Crisis intervention
- Calm and patient demeanor
- Adaptability and flexibility
- Client relations
- Clerical support
- Strong teamwork
- Verbal and written communication
- Data collection
- Assertiveness
- Appointment scheduling
- Punctuality and reliability
- Complaint handling
Timeline
House Cleaner
Private Home
05.2024 - 08.2024
Paraprofessional
Coyote Ridge Elementary Pta
12.2023 - Current
Landscaper
Private Home
06.2023 - 01.2024
Childcare Provider
Private Home
01.2022 - 01.2024
Customer Service Representative
The Farmhouse health food store
02.2020 - 09.2020
Associate of Arts - Behavioral Sciences/psychology.
Aims Community College
GED -
Homeschooling
Professional Development