Caitlyn Christiano
Dorchester,MA
Summary
Enthusiastic and customer-focused professional with a passion for skincare and helping others feel confident and comfortable. With a background in customer service and team leadership, I thrive in fast-paced environments, consistently exceeding expectations while fostering a positive, supportive atmosphere. My experience in handling client interactions, managing appointments, and driving sales initiatives equips me to deliver exceptional service and contribute to the success of a facial spa. I’m committed to creating a welcoming experience for every guest while promoting skincare services with genuine enthusiasm.
Overview
7
7
years of professional experience
Work History
Clinical Research Coordinator 2
Brigham and Women’s Hospital, Center for Alzheimer’s Research and Treatment
Boston, MA
01.2021 - Current
- Coordinated client appointments and study visits, ensuring a seamless experience by providing personalized care and attention to each participant’s needs, similar to managing spa clients
- Led a team of staff, motivating them to work efficiently and maintain a positive, client-focused atmosphere
- Acted as a liaison between multiple teams, ensuring smooth communication to meet client needs and expectations, mirroring front desk responsibilities in a spa environment
- Managed confidential client data and financial transactions, ensuring accuracy and compliance with privacy standards—skills directly transferable to managing spa client records and payments
- Created innovative promotional designs to market study opportunities, showcasing creativity and attention to detail that could be applied to spa promotions and marketing efforts
Brand Ambassador, Cash Lead
American Eagle Outfitters
Bridgewater, NJ
11.2017 - 09.2021
- Delivered personalized customer service by helping clients find products that suited their individual needs, building relationships and loyalty, akin to offering tailored skincare advice to spa clients
- Supervised and motivated a team of brand ambassadors to meet and exceed sales goals, ensuring a positive, energetic, and goal-driven environment
- Promoted loyalty programs, special offers, and product benefits, paralleling the promotion of spa services and membership programs
- Maintained an organized, welcoming store environment, ensuring clients had a pleasant shopping experience—skills directly transferable to maintaining a professional, inviting front desk at a spa
Employee
BJK Entertainment Movie Theater
Hillsborough, NJ
09.2017 - 09.2018
- Managed customer transactions efficiently and with a positive attitude, ensuring a smooth experience from start to finish, similar to handling guest check-ins at a spa
- Coordinated group bookings and special events, showcasing strong organizational skills and multitasking abilities that are essential in a front desk role
- Delivered outstanding customer service by addressing client inquiries and providing solutions quickly, always with a friendly and helpful demeanor, ensuring guests felt valued and cared for
Education
Bachelor of Science - Behavioral Neuroscience
Northeastern University
Boston, MA12-2021
Skills
- Customer Service Excellence
- Team Leadership
- Effective Communication
- Skincare Enthusiast
- Problem-Solving
- Organized and Efficient
- Promotions and Marketing
Timeline
Clinical Research Coordinator 2
Brigham and Women’s Hospital, Center for Alzheimer’s Research and Treatment
01.2021 - Current
Brand Ambassador, Cash Lead
American Eagle Outfitters
11.2017 - 09.2021
Employee
BJK Entertainment Movie Theater
09.2017 - 09.2018
Bachelor of Science - Behavioral Neuroscience
Northeastern University
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