Summary
Overview
Work History
Education
Skills
Timeline
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Caitlyn Dalton

Atlanta,GA

Summary

Proven professional with a strong background in administrative and customer service roles. Excelled in enhancing customer satisfaction and streamlining operational processes. Skilled in HTML/CSS and effective communication, adept at managing data and fostering positive relationships. Demonstrated ability to improve efficiency and resolve issues promptly, contributing to significant service quality enhancements.

Overview

4
4
years of professional experience

Work History

Customer Service/Sales

Starbucks
09.2022 - 07.2024
  • Handled customer orders efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Teaching Assistant

Actualize
11.2022 - 07.2023
  • Streamlined communication between students and instructor by managing online discussion boards and responding to email inquiries promptly.
  • Supported instructor with administrative tasks including grading papers, updating class records, and tracking attendance.
  • Evaluated student performance regularly using various assessment tools such as quizzes, exams, projects, and oral presentations.
  • Nurtured a positive learning environment by promoting open communication, teamwork, and respect for diverse opinions.

Hospitality Specialist/Administrative Assistant

Chick-fil-A
01.2022 - 11.2022
  • Provided administrative assistance to the franchise owners.
  • Developed and implemented a New Hire process for the franchise location resulting in improved efficiency in orientation and training.
  • Prepared and presented management with detailed reports on customer satisfaction and hospitality services to aid in decision making.
  • Installed and customized views/reports using HTML and CSS.
  • Maintained network devices to track real-time store metrics.
  • Collaborated with various team members to meet guests' requests.
  • Enhanced guest satisfaction by promptly addressing concerns and providing feedback to franchise owners.

Administrative Assistant

Implemented Solutions Management
07.2020 - 12.2021


  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Certificate in Full Stack Web Development - Web Development

Actualize Coding Bootcamp
Atlanta, GA
07.2022

Skills

Administrative & Customer Service Skills

  • Effective professional communication, Data entry proficiency, Calendar/Schedule maintenance, Sales reporting, Building rapport, Complaint managment

Technical Skills

  • Ruby on Rails, Vuejs, JavaScript, HTML, CSS, PostgreSQL, Git, GitHub, APIs, Pair-Programming, Object-Oriented Programming, Boostrap
  • Technical troubleshooting
  • Remote support

Timeline

Teaching Assistant

Actualize
11.2022 - 07.2023

Customer Service/Sales

Starbucks
09.2022 - 07.2024

Hospitality Specialist/Administrative Assistant

Chick-fil-A
01.2022 - 11.2022

Administrative Assistant

Implemented Solutions Management
07.2020 - 12.2021

Certificate in Full Stack Web Development - Web Development

Actualize Coding Bootcamp

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Caitlyn Dalton