Caitlyn Dewey
Virginia Beach
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
4
4
years of professional experience
Work History
Server
Goldkey PHR
Virginia Beach
05.2024 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Explained menu items, describing ingredients and cooking methods upon request.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Operated POS terminals to input orders, split bills and calculate totals.
- Implemented feedback from customers to improve service quality and menu offerings.
Server
Blue Moon TapHouse
Norfolk
09.2023 - 10.2023
- Ensured that each guest was served courteously, quickly, and efficiently.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Took orders from customers accurately and in a timely manner.
- Explained menu items, describing ingredients and cooking methods upon request.
Hostess, Server Assistant, Barback
Heirloom Restaurant
Virginia Beach
09.2021 - 05.2023
- Monitored customer satisfaction levels throughout their meal experience.
- Built positive relationships with other front-of-house and kitchen staff.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Replenished bar glasses, garnishes and condiments.
- Helped prepare mixed drinks using proper measurements and techniques.
- Assisted in training new server assistants on job responsibilities and procedures.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
Esthetician License - Esthetics
Centura College
Chesapeake, VASkills
- Professionalism
- High Volume Handling
- Allergy awareness
- Hospitality service expertise
- Problem-solving abilities
- Cool under pressure
- Cleaning and sanitizing
- Reliable and responsible
- Team player
- Food safety standards
- Warm and friendly
- Upselling techniques
Timeline
Server
Goldkey PHR
05.2024 - Current
Server
Blue Moon TapHouse
09.2023 - 10.2023
Hostess, Server Assistant, Barback
Heirloom Restaurant
09.2021 - 05.2023
Esthetician License - Esthetics
Centura College
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