Natalia Campos
Miami,Miami
Summary
Results-driven professional with 7+ years in customer service, hospitality, and retail. Expertise in team leadership, scheduling, cash handling, and inventory management, ensuring operational efficiency in fast-paced environments. Strong communicator skilled in managing priorities and maintaining accuracy under pressure.
Overview
8
8
years of professional experience
Work History
Server
Flanigan's Seafood Bar & Grill
Miami, FL
04.2025 - Current
- Delivered exceptional customer service while addressing multiple guest needs in a high-volume environment.
- Processed orders, handled payment transactions, and fulfilled guest requests with accuracy and professionalism.
- Coordinated with team members to maintain efficient operations and enhance customer satisfaction.
- Manage phone inquiries and reservation requests while maintaining excellent communication.
Server
Miller's Ale House
Miami, FL
12.2023 - 04.2025
- Provided attentive service while prioritizing tasks in fast-paced restaurant environment to enhance customer satisfaction.
- Coordinated with kitchen and service teams to facilitate timely customer experiences.
- Executed accurate order entry and payment processing to support seamless dining experiences.
Server
The Cheesecake Factory
Miami, FL
03.2022 - 12.2023
- Delivered high-quality customer service while managing multiple responsibilities.
- Ensured accuracy of orders, payments, and customer requests to enhance customer satisfaction.
- Exhibited strong communication and problem-solving skills in a fast-paced environment.
Hostess | Takeout Representative | Server | Expeditor | Bartender
P.F. Chang's
Miami, FL
10.2021 - 11.2022
- Oversaw reservations, guest seating, phone inquiries, and takeout orders to enhance customer experience.
- Coordinated communication between customers, kitchen staff, and management.
- Supported training initiatives and streamlined front-of-house operations for improved service delivery.
- Advanced through multiple roles by demonstrating reliability, adaptability, and consistent performance.
Lead Cashier
Old Navy
Miami, FL
11.2019 - 10.2021
- Led cashier operations by assigning registers and coordinating front-end activities to enhance customer service.
- Counted and balanced cash drawers while ensuring transaction accuracy.
- Maintained organized sales areas while training employees on operational procedures.
- Assisted with inventory management across multiple store locations to ensure stock availability.
Crew Member
McDonald's
Miami, FL
06.2018 - 11.2019
- Delivered friendly and efficient customer service, enhancing customer satisfaction in a high-volume environment.
- Ensured order accuracy and addressed customer concerns effectively, contributing to a positive shopping experience.
- Upheld cleanliness and organization, supporting company standards and a welcoming atmosphere.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami04.2023
High School Diploma -
Ronald Reagan Senior High School
Doral06.2021
Skills
- Microsoft Office
- Order Processing
- Order Accuracy
- Customer Interaction
- Communication
- Payment Processing
- Transaction Management
- Stock Coordination
- Service Efficiency
- Menu Design
- Administrative & Technical Skills
- Microsoft Office Suite
- Collaboration
- Data Entry
- Inventory Management
- Canva & Video Editing
- Professionalism
- Organization
- Adaptability
- Professionalism
ADDITIONAL QUALIFICATIONS
- Strong ability to learn new software, procedures, and workplace systems quickly.
- Experienced working in high-pressure environments while maintaining professionalism.
- Excellent interpersonal skills with customers, coworkers, and management.
Languages
Spanish
Full Professional
Timeline
Server
Flanigan's Seafood Bar & Grill
04.2025 - Current
Server
Miller's Ale House
12.2023 - 04.2025
Server
The Cheesecake Factory
03.2022 - 12.2023
Hostess | Takeout Representative | Server | Expeditor | Bartender
P.F. Chang's
10.2021 - 11.2022
Lead Cashier
Old Navy
11.2019 - 10.2021
Crew Member
McDonald's
06.2018 - 11.2019
Associate of Arts - Business Administration
Miami Dade College
High School Diploma -
Ronald Reagan Senior High School