Caitlyn Dircks-Jones
Hamilton,MT
Summary
I have always considered myself a hard worker. Having experience as a waitress and being a chairside assistant at an orthodontist office has taught me to work well under stress and in fast paced environments. I am great with people and have never had any issues with customers or co workers. Working in a social environment has always been my ideal job and where is strive. I will always come to work with a smile on my face.
Overview
11
11
years of professional experience
Work History
Waitress/Bartender
Higherground Brewing
Hamilton, Montana
09.2024 - Current
- Provided excellent customer service in a fast-paced brewery environment.
- Assisted customers with menu selections and beverage pairings.
- Maintained cleanliness and organization of dining and service areas.
- Handled customer complaints professionally and effectively resolved issues.
- Upsold specialty brews and seasonal offerings to enhance customer experience.
- Developed positive relationships with regular customers.
- Took orders for food and drinks and delivered them to guests.
- Learned Toast system for taking orders.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Orthodontic Assistant
Carroll Orthodontics
Hamilton, MT
11.2019 - 06.2024
- Assisted orthodontists during patient procedures and treatment adjustments.
- Maintained and sterilized orthodontic instruments and equipment.
- Educated patients on oral hygiene and orthodontic care practices.
- Prepared treatment areas before and after patient appointments.
- Scheduled patient appointments and managed office workflow efficiently.
- Documented patient records and treatment plans accurately in software systems.
- Communicated effectively with patients, families, and dental team members.
- Greeted patients upon arrival in a friendly manner and ensured comfort throughout their visit.
- Created and fit dental appliances for patients. adjusting as necessary.
Waitress
Kodiak Jax
Hamilton, MT
06.2015 - 12.2019
- Provided excellent customer service in a fast-paced dining environment.
- took and processed orders using POS system
- Collaborated with kitchen staff to ensure timely meal delivery.
- Managed cash register and handled transactions efficiently.
- Maintained a clean work station by restocking supplies, wiping down counters.
Waitress
Texas Roadhouse
Coeur d'Alene, Idaho
02.2018 - 04.2019
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed orders accurately for diverse menu items.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Took orders for food and drinks and delivered them to guests.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Education
High School Diploma -
Hamilton Highschool
Hamilton MT06-2017
Some College (No Degree) - Dental Hygiene
North Idaho College
Coeur D'alene, IDSkills
- Customer service
- Order processing
- Menu knowledge
- Sanitation compliance
- POS system proficiency
- TOAST System
- Customer relationship management
- Time management
- Conflict resolution
- Multi-tasking efficiency
Timeline
Waitress/Bartender
Higherground Brewing
09.2024 - Current
Orthodontic Assistant
Carroll Orthodontics
11.2019 - 06.2024
Waitress
Texas Roadhouse
02.2018 - 04.2019
Waitress
Kodiak Jax
06.2015 - 12.2019
High School Diploma -
Hamilton Highschool
Some College (No Degree) - Dental Hygiene
North Idaho College