Caitlyn Dowling
Glendale,AZ
Summary
Dynamic leader with proven expertise in customer service management and conflict resolution honed at Dynamic Air & Electric. Excelled in motivational leadership, driving team performance, and streamlining operations to enhance productivity. Achieved significant cost reductions, demonstrating exceptional operational support and production reporting skills.
Overview
5
5
years of professional experience
Work History
Shift Leader/Bartender
Haymaker
06.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Receptionist
Starting Blocks Preschool
03.2021 - 05.2022
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Office Manager
Dynamic Air & Electric
01.2020 - 02.2021
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate of Arts - Education
Maricopa Community Colleges - Glendale Community College
05.2020
Skills
- Customer Service Management
- Conflict Resolution
- Motivational Leadership
- Operations Support
- Production Reporting
Timeline
Shift Leader/Bartender
Haymaker
06.2022 - Current
Receptionist
Starting Blocks Preschool
03.2021 - 05.2022
Office Manager
Dynamic Air & Electric
01.2020 - 02.2021
Associate of Arts - Education
Maricopa Community Colleges - Glendale Community College
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