Desmond D’Ontee Harris
Forney
Summary
Results-oriented professional with significant experience in retail and hospitality management, particularly at Jimmy Jazz. Demonstrated ability to drive revenue growth and improve customer satisfaction through strong team leadership and innovative marketing initiatives. Expertise in inventory control and conflict resolution, consistently achieving high operational standards.
Overview
15
15
years of professional experience
Work History
Shift Leader/Bartender
Torchy's Tacos
Forney
05.2025 - Current
- Supervised team members during peak service periods, improving service flow and customer satisfaction.
- Trained new staff on food safety and customer service protocols.
- Managed inventory levels and restocked supplies, ensuring operational readiness and minimizing service interruptions.
- Assisted in developing daily staff schedules, optimizing workforce coverage to meet customer demand.
- Ensured compliance with health regulations and upheld cleanliness standards.
Assistant Store Manager
QuikTrip
12.2022 - 10.2025
- Implemented sales strategies that increased revenue through targeted promotions and effective merchandising.
- Supervised daily operations to uphold company standards and policies, fostering a compliant work environment.
- Collaborated with management on strategic planning initiatives that enhanced overall store performance.
- Resolved customer complaints promptly, maintaining high satisfaction levels in service delivery.
Bar Manager
Patrick's Dugans
11.2015 - 02.2023
- Led all aspects of bar operations, optimizing staffing and service levels for maximum profitability.
- Directed bar operations, optimizing staffing, inventory control, and customer service for improved efficiency.
- Implemented strategic cost-control measures, reducing beverage costs by 64% without compromising standards.
- Achieved 64% reduction in beverage costs through effective cost-control measures while maintaining quality.
- Developed innovative promotions and events, driving revenue increase of 82% and boosting foot traffic.
- Executed creative promotions that increased sales by 82% and significantly elevated customer footfall.
- Facilitated staff training sessions to elevate mixology skills and customer service expertise, enhancing overall guest experience.
Store Manager
Jimmy Jazz
08.2011 - 09.2015
- Managed store operations, including scheduling, budgeting, and forecasting, to ensure efficient and profitable operations.
- Led team of 12 employees to achieve and exceed sales targets through effective strategies and staff motivation.
- Developed and executed employee training programs, resulting in a 93% increase in productivity and customer satisfaction scores.
- Implemented inventory management techniques, resulting in a decrease in stock loss by 82%.
- Cultivated positive customer relationships through exceptional service, contributing to 100% increase in repeat business.
- Implemented marketing initiatives, including promotional events and social media campaigns, to drive foot traffic and enhance brand awareness.
- Conducted regular performance evaluations and provided constructive feedback to team members to improve performance and foster professional growth.
Education
Pharmacy Technician -
Altierus Career College
Norcross06.2020
Associate of Arts - Business Administration And Management
Cedar Valley College
Lancaster05.2014
Skills
- Customer engagement
- Verbal communication
- Team management
- Project coordination
- Retail operations
- Inventory management
- Dispute resolution
- Sales forecasting
- Time management
- Computer literacy
- Client relations
Personal Information
Timeline
Shift Leader/Bartender
Torchy's Tacos
05.2025 - Current
Assistant Store Manager
QuikTrip
12.2022 - 10.2025
Bar Manager
Patrick's Dugans
11.2015 - 02.2023
Store Manager
Jimmy Jazz
08.2011 - 09.2015
Pharmacy Technician -
Altierus Career College
Associate of Arts - Business Administration And Management
Cedar Valley College