Caitlyn Fry
Apple Springs,TX
Summary
Dedicated and focused worker who excels at prioritizing, completing multiple tasks simultaneously and
following through to achieve project goals. Ready and willing to learn any new procedures or programs
needed for the job.
Overview
8
8
years of professional experience
Work History
Front Desk Associate
Courtyard by Marriott
Lufkin, TX
04.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Planned coverage needs and organized services to support incoming special events
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Kept accounts in balance and ran daily reports to verify totals
Medical Biller/Receptionist
The Center for Sight
Lufkin, TX
09.2021 - 01.2022
- Reviewed patient records, identified medical codes and created invoices for billing purposes
- Posted payments and collections on regular basis
- Orchestrated medical coding, payment posting, accounts receivables and collections
- Filed and updated patient information and medical records
- Liaised between patients, insurance companies and billing office
- Reviewed patient diagnosis codes to verify accuracy and completeness
- Collected payments and applied to patient accounts
Medical Receptionist
The Children’s Clinic
Lufkin, TX
05.2021 - 09.2021
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Managed multi-line phone system and pleasantly greeted patients
- Helped patients complete necessary medical forms and documentation
- Transcribed phone messages and relayed to appropriate personnel
- Adhered to strict HIPAA guidelines to protect patient privacy
- Maintained current and accurate medical records for patients
Patient Care Coordinator
Livingston Hearing Aid Center
Nacogdoches, TX
05.2018 - 03.2021
- Encouraged patients to schedule recommended tests and procedures
- Maintained confidentiality of patient data and condition to safeguard health information
- Delivered excellent patient experiences and direct care
- Assembled admissions pages and added new pages to patients' charts
- Used marketing and sales strategies to promote business and increase revenue
- Updated reports, managed accounts and generated reports for company database
- Managed multiple tasks and met time-sensitive deadlines
- Managed multiple offices
Bank Teller/Customer Service Representative
AMERICAN STATE BANK
Lufkin, TX
02.2018 - 05.2018
- Provided customer records, account statements and copies of checks
- Assisted customers with compromised debit cards and issued new credentials
- Reconciled cash drawer and resolved discrepancies
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
Bank Teller/Customer Service Representative
UBank
Lufkin, TX
05.2014 - 08.2016
- Provided customer records, account statements and copies of checks
- Assisted customers with compromised debit cards and issued new credentials
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Reconciled cash drawer and resolved discrepancies
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
Cleaner/Housekeeper
MaidPro
Lufkin, TX
07.2013 - 08.2013
- Used time management and efficient cleaning methods to meet deadlines
- Handled equipment, chemicals and materials properly and with caution
- Worked alongside other cleaners to complete jobs in corporate office buildings
- Delivered quality customer service to address urgent needs and cleaning requests
Cashier/Customer Service
Target
Lufkin, TX
05.2013 - 07.2013
- Worked flexible schedule and extra shifts to meet business needs
- Tallied cash drawer at beginning and end of each work shift
- Worked closely with shift manager to solve problems and handle customer concerns
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
- Answered questions about store policies and addressed customer concerns
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Helped customers complete purchases, locate items and join reward programs
Cashier/Office Manager
BROOKSHIRE BROS
Huntington, TX
06.2011 - 04.2013
- Answered questions about store policies and addressed customer concerns
- Worked flexible schedule and extra shifts to meet business needs
- Checked personal identifications during alcohol and tobacco sales
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Processed customer refunds and exchanges according to established guidelines
- Greeted customers entering store and responded promptly to customer needs
Education
Some College (No Degree) - Psychology
Angelina College
Lufkin, TX 06.2022 - Current
High School Diploma -
Huntington High School
Huntington, TX 05.2012 - 05.2012
Skills
Professional and matureDedicated team playerStrong interpersonal skillsMicrosoft Office (5 years)Customer Service (9 years)10-Key (8 years)Customer Support (8 years)Data EntryAdministrative ExperienceOffice ManagementMedical records
Office administration
Credit card handling
Registration
Administrative support
Scheduling
Timeline
Some College (No Degree) - Psychology
Angelina College
06.2022 - Current
Front Desk Associate
Courtyard by Marriott
04.2022 - Current
Medical Biller/Receptionist
The Center for Sight
09.2021 - 01.2022
Medical Receptionist
The Children’s Clinic
05.2021 - 09.2021
Patient Care Coordinator
Livingston Hearing Aid Center
05.2018 - 03.2021
Bank Teller/Customer Service Representative
AMERICAN STATE BANK
02.2018 - 05.2018
Bank Teller/Customer Service Representative
UBank
05.2014 - 08.2016
Cleaner/Housekeeper
MaidPro
07.2013 - 08.2013
Cashier/Customer Service
Target
05.2013 - 07.2013
High School Diploma -
Huntington High School
05.2012 - 05.2012
Cashier/Office Manager
BROOKSHIRE BROS
06.2011 - 04.2013